ServiceNow HAM/SAM Business Analyst / Scrum Master

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

We are looking for a versatile and detail-oriented Business Analyst / Scrum Master to support the implementation of ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. This dual-role position will drive requirements gathering, backlog refinement, testing, and Agile delivery for a federal client, working closely with the Project Manager, developers, and client stakeholders.

Location: Remote within United States

Duration: This position is expected to last through Sept 2026

Key Responsibilities:

• Conduct requirements gathering sessions and document process workflows, user stories, and acceptance criteria related to HAM/SAM.
• Serve as Scrum Master for the delivery team, facilitating daily stand-ups, sprint planning, backlog grooming, demos, and retrospectives.
• Own the HAM/SAM story backlog and ensure alignment with technical feasibility and platform best practices.
• Collaborate directly with client stakeholders to refine and prioritize features.
• Support UAT coordination and end-user documentation in lieu of a dedicated QA/test team.
• Track open action items, risks, and decisions across working sessions.
• Help manage delivery cadence and align sprint goals with contract deliverables and resource availability.
• Serve as a key communication link between developers and business/technical stakeholders.
• Effectively lead and operationalize meetings to deliver a consensus on the desired outcomes.
• Collaborate with a diverse group of internal and external stakeholders, with the ability to effectively communicate with all audiences.

Requirements

• Bachelor’s degree in computer science, business, management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education) 
• 8+ Years of combined experience as a Business Analyst and Scrum Master with ServiceNow
• Hands-on experience with ServiceNow HAM and/or SAM modules.
• Familiarity with asset lifecycle processes, license models, and IT asset governance.
• Strong understanding of Agile frameworks and backlog management tools (e.g., Jira, ServiceNow Agile).
• Excellent facilitation, documentation, and communication skills.
• Experience working in federal or compliance-driven environments strongly preferred.
• Must be able to obtain a Public Trust clearance.
• Must be US Citizen or Green Card Holder.

Nice to Have:

• Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification.
• ServiceNow CSA or HAM/SAM certifications.
• Experience working with ServiceNow Discovery, Flexera, or related asset/license tools.
• Experience creating process maps and functional documentation using tools like Lucidchart, Miro, or Visio.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winne