Business Development Delivery Manager

Company Description

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, India, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

Job Description

Responsibilities:

• Demonstrate a strong technical understanding of Customer Experience (CX) space and develop innovative solutions based on CX technology to address client needs.
• Leverage Genesys expertise to contribute to the development of tailored solutions.
• Conduct client meetings with a focus on both sales and pre-sales activities.
• Provide technical solutions during and after client meetings.
• Proactively follow up on client interactions to ensure timely progress.
• Drive conversations and initiatives forward, taking initiative without constant supervision.
• Collaborate with a dedicated Sales Director for strategic account management.
• Exhibit excellent verbal communication skills.
• Demonstrate proficiency in written communication for documentation and correspondence.
• Deliver effective presentations to clients and internal stakeholders.
• Take a proactive stance in advancing conversations and business development opportunities.
• Act independently to drive initiatives forward, anticipating and addressing challenges.
• Collaborate with cross-functional teams to ensure cohesive and integrated solutions.
• Demonstrate the ability to quickly grasp and understand new technologies and industry trends.
• Leverage project management skills to contribute to the successful delivery of solutions.
• Apply strategic thinking to align business development initiatives with overarching organizational goals.

Qualifications

• Minimum experience of 10 years in IT domain  and experience in project delivery along with business development
• Strong CX technical experience
  • Ability to understand the CX space and derive solutions
  • 2-3 years of Genesys experience
• Business development experience (sales/pre-sales)
  • Ability to follow-up client meetings with technical solutions & perform speedy follow-ups.
  • Ability to drive the conversations forward, instead of waiting for instructions.
  • Will be working with a dedicated Sales Director for an Account
  • Possesses technical acumen in business development, encompassing both sales and pre-sales expertise
  • Capability to navigate and articulate solutions effectively within a technical context.
• Delivery experience as a Project Manager to deliver IT projects
• Excellent Communication skills
  • Verbal
  • Written
  • Presentation
• Quick Learner

Preferred Qualifications

• Exposure to AI technologies preferred

Additional Information

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis