File Transfer/SFTP Application Support Lead

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get To Know The Opportunity

Voya US is seeking a skilled and motivated Application Support Lead with expertise in Transmission and Management Information Systems with expertise in FTP, SFTP, Linux, Shell Script, SAS, JCL, COBOL and Azure skills to join our dynamic IT team. You will play a pivotal role in the development and maintenance of our software applications, including web-based solutions and database systems. You will work closely with cross-functional teams to analyze, design, develop, and support software solutions that meet our business needs.

The Contributions You'll Make

• Design, code, test, and maintain software applications using FTP, SFTP, Linux, Shell Script, SAS, JCL, COBOL and Azure skills technologies.
• Prepare and maintain code for various applications and resolve any defects in systems.
• Prepare test-based applications for various applications.
• Create transfers via SFTP and resolve any abends
• Work directly with the client
• Enhance existing systems by analyzing business objectives, preparing an action.
• Plan and identifying areas for modification and improvement.
• Integrate software applications with existing systems and third-party solutions.
• Investigate and develop skills in new technologies.
• Conduct testing and debugging to ensure software meets quality and performance standards.
• Manage defect tracking system and resolve all issues and prepare update for systems.
• Provide Production Support, monitor transmission issues/abends and resolve them with minimal assistance.

• Work on Incident, Service Requests and Changes to execute them within SLA.
• Ability to complete analysis and provide root causes to business and all levels of management
• Work with offshore team
• Understands business impacts when production issues occur and completes the tasks required by working OT if required and/or hand-off to the offshore team
• Provides training and guidance to offshore team members as needed
• Provides support for application maintenance work
  • Fixing abends
  • Fixing vulnerabilities
  • Providing audit support
  • Completing ticket assignments
  • Attending meetings
  • Quick response time
  • Meeting SLA’s
  • Other duties as assigned
• Meet target of 98%-100% of SLA’s for stability
• On-call 24/7 based on rotation schedule and expertise
• Ensure deployment of code changes follow proper channels through Clearcase and that all changes are completed within the change window

Minimum Knowledge & Experience

• Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field.
• Required Skill: FTP, SFTP, Linux, Shell Script, SAS, JCL, COBOL and Azure skills
• Basic understanding in US Retirement Services domain specially in Defined Contribution business like 401(k), 403(b), 457, IRA plans etc.
• Hands on experience in FTP, SFTP, Linux, Shell Script, SAS, JCL, Cobol, Azure
• We are looking for an Application Support Analyst with 2 to 5.5 Years of experience in building high-performing, scalable, enterprise-grade transmissions.
• Strong experience in identifying and implementing proper software design patterns based on the solution.
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
• Writing well designed, testable, efficient code.
• Support continuous improvement by investigating alternatives and technolog