Director, Health Operations, Strategy and Program Management

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

Position Summary:

 

RCG Health Director of Operations, Strategy and Program Management works closely with other RCG Health’s senior leaders and with internal colleagues in various departments (shoreside and shipboard) on many aspects related to RCH Health’s projects and mission. Proactively strategizes, manages, plans, and drives activities of strategic, technical, capital or operational improvements to ensure best practices and optimization and budget. Functions as an in-house process driver, consultant, and coach of matrixed operating department representatives intimately involved in these project types. Work is typically top priority, high profile, and many times multi-departmental initiatives and thus require continuous communication and interaction, in a fast-paced environment, with senior leaders and executives across all of RCG. In addition, manages all aspects of project planning, tracking, and status reporting through direct reports in the RCG project management team. Independently maintains relationships with key customers, primarily Directors, Vice Presidents, and company Officers. Must have the ability to follow an existing structured process or framework yet have the skills to innovate. Oversees the following essential tasks through direct management, subordinates, or matrixed resources.

 

NOTE: This is a full-time in-person role based in the company’s headquarters in Miami, FL. Applicants must be available to work in Miami, FL Monday – Thursday, with work from home on Friday.

 

Essential Duties and Responsibilities: 

 

• Lead, mentor, and provide overall direction to a small team, consisting of analysts, coordinators, and specialists that are responsible for the day-to-day administrative and reporting details of assigned projects. 
• Utilizes project management tools and industrial engineering techniques to lead, develop and oversee the maintenance of project scope, customer, and executive expectations as well as overall project focus.
• Leads, coaches, and advises the recommended course of action to the project team in outlining goals, objectives, milestones, responsibilities, scope, risks and tracking routines.
• Manages and participates in the study of operational needs and current operational performance to determine optimal working procedures and systems, and to identify areas for improvement and efficiency on assigned projects. 
• Proactively interfaces with constituent representatives for the purpose of examining project status and monitoring progress. Reviews status reports prepared by project personnel, modifies schedules or plans as required.
• Organizes the communication of the project plan status on a regular basis to project stakeholders, global partners, and core team. Continues to re-establish goals and adjust work processes based on shifting priorities and new information.
• Follow-up with team members to meet project deadlines and provide input on team member activities for schedule review process. Coordinates activities to ensure project progresses on schedule, budget and accurately reflects current project status through regular updates of tasks and statuses. 
• Participates in succession planning, training, evaluation, and development for project team personnel. 
• Works with Financial Department to track the budget forecasts, cost controls and reporting.
• Leads and organizes team in development of presentations for senior executives. Oversees preparation of project reports for management, client, or others.
• This position will require travel to and from ships, shipyards, and/or vendor facilities located in Europe, Asia, and North America.
• Remains current with industry trends, especially as related to contemporary project management techniques as they impact project objectives. 
• Conduct thorough assessments of existing medical operations and processes across all RCG ships.
• Collaborate with medical staff, administrators, and other stakeholders to gather feedback and insights on current processes and challenges.
• Analyze data and metrics to identify trends, bottlenecks, and areas for improvement in patient experience and operational efficiency.
• Develop and manage standard operating procedures (SOPs) and protocols onboard and shoreside medical teams to ensure consistency and compliance with best operating practices.
• Oversee the implementation and sustainability of all medical operations initiatives by providing ongoing support, monitoring progress, and addressing any chall