Senior Director, Finance - Revenue Operations

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

We're on the lookout for a seasoned Sr. Director, Finance - Revenue Operations to join our dynamic team. In this pivotal role, you'll be the driving force behind operational excellence across all functions under the SVP of Finance.

Key Responsibilities: 

• Establish and manage Business desk advisory for large/ complex deals, non-standard constructs for customers, and partnerships. Create and standardize scalable and repeatable processes across the organization. 
• Partner with SVP-Finance and all functional leaders reporting to SVP to drive excellence across all functions.
• Serve as the central hub for all cross-functional projects. Project manage all key initiatives/ projects. This may range from long-term projects to smaller tasks. Take ownership of projects and processes that require coordination but do not have a natural owner within the team. 
• Manage the preparation of all presentations and communications for events such as all hands, offsite meetings, etc. 
• Develop storyboards and engaging newsletters to effectively communicate ongoing initiatives and improvements in processes.   
• Drive alignment on Business desk processes and policies by building relationships with all sales leaders. 
• Drive quarterly operational reviews with all Sales SVPs/ VPs, and eliminate friction by evaluating feasibility and executing on key asks. 
• Own the training and development of the Business Desk organization. Provide leadership and guidance to the training and development manager on establishing effectiveness and success criteria, and execution. 
  
  
  This is a hybrid role (3 days/week onsite) from our San Mateo, CA (HQ) location. 

Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field. MBA strongly preferred.
• 15+ years of experience with the majority of time in Revenue Operations/ Order to Cash / Deals Desk functions in a large company with global operations required.
• Experience in presenting to executive management required.
• Outstanding communication and influencing skills 
• Proficiency in creating visually appealing and impactful presentations required.
• Strong project management skills with a successful track record of managing cross-functional initiatives.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Strong analytical and problem-solving abilities. Detail-oriented with a focus on accuracy and quality.
• Experience in training and development is a plus.
• Ability to adapt to a fast-paced, dynamic work environment.

Additional Information

California Pay Range: $250,000 - 315,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.

Summary of Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.