Principal Associate, Learning Consultant - Capital One Retail Bank

Principal Associate, Learning Consultant - Capital One Retail Bank

Capital One is seeking a talented and enthusiastic Learning Consultant to join our dynamic Learning & Development team within the Retail Bank. At Capital One, we foster a unique culture of enthusiasm, collaboration, innovation, and agile creation, where leaders prioritize well-being while achieving outstanding results. We believe every Associate is the hero of their own learning journey, and our mission is to guide and support their growth, both personally and professionally.

As a Principal Associate, Learning Consultant, you will play a critical role in ensuring our learning experiences are offered with both user and business objectives in mind. You will work closely with Retail Bank business leaders and HR partners to consult on learning experiences for Associates, helping to drive a culture of growth and fuel their journey to excellence.

Responsibilities:

Consulting & Needs Assessment:

• Partner with Retail Bank clients and HR business partners to identify learning needs that align with business priorities

• Build business acumen within the Retail Bank to make impactful recommendations

• Identify gaps, needs, and opportunities for Associate development supported by both qualitative and quantitative data

• Identify and report the impacts of learning initiatives on overall performance and organizational effectiveness
   

Strategy & Solution Development:

• Create a holistic learning strategy and gain buy-in from both HR Business Partners and stakeholders

• Develop and implement learning strategies including learning reinforcement for the Retail Bank, partnering with diverse teams across the organization

• Become well-versed in the Enterprise learning portfolio to recommend appropriate solutions

• Provide feedback on instructional design content to designers and parallel feedback to the facilitation team to improve the learning experience
   

Program Management & Evaluation:

• Effectively manage projects and organizational initiatives, prioritizing independently and seeing the strategic big picture

• Report and evaluate training programs, measuring learning impact through assessments and data analysis to recommend enhancements

• Autonomously solve problems through critical thinking and implementing through resolution
   

Stakeholder Partnership & Communication:

• Build strong partnerships with Enterprise Curriculum Experiences and Job Family teams

• Demonstrate strong customer focus, anticipating both internal and external customer needs and partnering to make decisions that have a positive impact

• Actively participate in the Line of Business Consultant Forums to gain insights from peers and share learning recommendations 

Ideal Candidate Would Possess:

• A passion for client-facing interaction, problem-solving, making connections across work, strategizing, and collaborating to meet Associate learning needs

• Strong communication, influence, and problem-solving skills across multiple stakeholders and audiences

• The ability to think ahead on communication needs, strategy, and rollout to keep all parties informed and organized

• Excellent written, verbal, and presentation skills

• The ability to work autonomously with minimal supervision, while being a collaborative and positive team player

• A focus on delivering customer (learner) needs while balancing stakeholder viewpoints

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below qualifications to apply.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience in Training Design or at least 2 years of experience in Delivery or a combination

• At least 1 year of experience in Consulting, Project, Program Management or a combination

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Preferred Qualifications:

• 3+ years of experience in Training Design or Delivery

• 2+