Senior Principal Inbound Product Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Team:

RaptorDB is ServiceNow’s next-generation HTAP (Hybrid Transactional/Analytical Processing) database platform—launched in 2024 and rapidly becoming foundational to our platform’s performance, scalability, and intelligence. ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. Our vision is to evolve RaptorDB into a full multi-modal data platform and provide a comprehensive set of data and compute services for the variety of data customers use in their workflows.

About the Role:

ServiceNow is seeking a highly technical and customer-obsessed Senior Principal Inbound Product Manager (Data Platform, Databases) to join the RaptorDB product team.

This role focuses on expanding the analytical modality for Raptor to ensure ServiceNow customers can extract maximum insights from their data. You will own the strategy and execution for analytical workloads across semi-structured and unstructured data, helping evolve RaptorDB into a true multi-modal data platform.

You will work at the intersection of infrastructure, analytics, AI, and enterprise workflows — a combination that doesn’t exist anywhere else in the market. If you've spent your career watching the divide between analytical platforms and systems of action and wondering why nobody has solved it properly, this is the role where you get to do that.

Successful candidates will be able to navigate complex technologies and translate their usage into outsized value for our customers, partners, and internal business units.

What You'll Own: 

Platform Strategy and Roadmap

• Define the 12-month and 3-year product direction for Raptor’s analytical modality, including medallion compute tiers, query engines, unstructured data pipelines, and data serving layers.
• Drive product vision and strategy that positions the platform to scale with ServiceNow’s long-term growth.
• Define next-generation user flows and platform experiences for analytical workloads.
• Collaborate with customers, researchers, architects, and engineering teams to develop and validate innovative product ideas.

Platform Capabilities and Engineering Execution

• Drive workload management and related capabilities; work with early access customers to understand use cases and collaborate with engineering to prioritize the features that will deliver on them.
• Gather, prioritize, and define requirements (while actively grooming the backlog) into executable epics and user stories for engineering.
• Collaborate with the engineering team on release management to understand status, risks, and dependencies, and help resolve issues.
• Establish and maintain relationships with other BUs to evaluate and manage cross-BU dependencies; create feature plans for each release including acceptance criteria, use cases, success metrics, and related documentation.

Customer Engagement and Insights

• Serve as the primary product voice with field teams at ServiceNow's enterprise customers — translating analytical requirements into platform roadmap inputs and distinguishing platform capabilities from account-specific configuration.
• Collaborate with the outbound team to build field-ready positioning around this modality's differentiation.
• Know customers intimately, their specific use cases, gains, and pains, and understand use cases by BU to better serve internal customers.
• Define key product success metrics and ensure they are instrumented and reviewed.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of experience in Product Management or equivalent experience in a technical role such as software development or SRE, shipping software used by other enterprises.
• Strong domain expertise