Director of Quality - Distribution

Role Summary

Responsible for the Quality activities in the region/cluster with the target to continuously improve performance. Represents the customer voice and ensures the respect of the MANN+HUMMEL standards and procedures within the regional organization.

Main Tasks

Responsibility

• Establish, manage and monitor metrics which effectively measure the performance of the US Distribution QMS and ensure appropriate actions are taken and assessed on a regional basis to maintain established targets
• Defines the Quality strategy for the region/cluster and ensures alignment to the Corporate Quality and Regional strategy.
• Responsible to ensure the establishment, implementation and maintenance of a Quality Management System at the regions’ locations according to ISO 9001, IATF 16949, Customer and MANN+HUMMEL Management System (MMS) standards.
• Responsible for customer scorecard review of the regions’/cluster locations and response coordination if the results are not meeting expected requirements.
• Responsible for Customer Relationship – ensuring that the customer is satisfied with the performance of the applicable location(s) 
• Responsible for complaint management for both customers and suppliers ensuring that complaints are managed in due time and utilize robust RPS/8D reports.
• Ensures the capitalization of Lessons Learned in order to transfer and share knowledge as well as Best Practices.
• Manages the internal audit system in accordance with required standards, incl. maintenance of audit plans, records, actions and the internal auditor pool. 
• Drives performance improvement in the regions’ locations for all Quality KPIs and actively participates in corrective action activities.
• Responsible to define the regions’ Quality objectives, monitor internal quality performance: internal defects, scrap, sorting activities, floor audits, etc. and initiate corrective action in case of deviation.
• Manages regional Quality initiatives’ activities.
• Contributes to and rolls out the group wide Quality initiatives and projects including qualification and personnel development.

Leadership

• Functional Leadership of all Quality Managers in the Region/Cluster

Your Profile

Required:

• University degree in (Bachelor or Master) in Engineering or in a similar field
• At least 5 years of experience managing quality in 3PL companies
• At least 5 years of quality department supervision and management 
• Ability to travel up to 50% (domestic mostly, some overnight)
• Analytical thinking & problem solving skills are a MUST.
• Knowledge and understanding application of IATF 16949.
• Familiar with quality tools: Problem Solving/8D Method, APQP, FMEA, SPC, MSA

Preferred: 

• Skilled in business management 
• M+H product and manufacturing process knowledge
• Experience in automotive manufacturing

Language and Computer Abilities: 

• Fluent in written and oral English communication 
• Able to use Microsoft Office tools; SAP knowledge preferred