Customer Support Representative - EST

This role will be supporting customers in Eastern Standard Time

Our Mission

At DeepScribe, everything we do is focused on our mission - to bring back the joy of care to medicine. Our goal is to empower physicians with the tools they need to improve both efficiency and efficacy, and to improve patient outcomes by increasing the trust and understanding they have with their physician.

Our Customer Success team is the front line support for our customers, which helps our customers maximize the value they get from our revolutionary technology. 

 

What you’ll do

You’ll be the primary point of contact for our customers, where you’ll answer their questions, diagnose problems, and respond to queries about the product. You’ll interface with customers by telephone, email, and in-App messaging systems depending on the escalation. 

 

Your impact

• You’ll be responsible for providing world-class customer service
• Be an integral part of customer onboarding, helping them integrate our solution into their EHR systems
• Provide a bespoke service to our customers while diagnosing configuration options that are specific to their needs
• You’ll make an impact not only for the customers, but also for internal stakeholders, partnering across Customer Success, Sales, Operations, and Engineering to coordinate task execution

 

About You

• You’re passionate about supporting customers and providing a memorable experience
• You see problem resolution as an opportunity to shine and create a satisfied customer
• You enjoy being the front line of support for customers, answering questions, diagnosing technical issues, and solving problems with a smile
• You’re a strong communicator, both written and verbally
• You’re familiar with identifying bugs, and working with various stakeholders to resolve these and other issues successfully
• You’re proactive and anticipate issues, rather than reacting to things that have snowballed

 

Compensation and Benefits

• $50,000 - $65,000 annual salary
• Meaningful equity stake in the company
• Flexible PTO
• Work from home stipend
• Medical, Dental, Vision, 401K and other benefits are also offered

 

About the Team

At DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated to promoting diversity and equity in the workforce through inclusive hiring practices. Candidates with backgrounds that are underrepresented in the technology industry are encouraged to apply. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire.