OPS SENIOR CLERK - 64906233

Requisition No: 879255 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64906233

 Pay Plan: Temp

Position Number: 64906233 

Salary:  $19.49 

Posting Closing Date: 07/17/2026 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

SENIOR CLERK- 64906233

CALL CENTER

OPEN COMPETITIVE OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

                                                                                                                            This is a full-time, in-office position.  

 

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan.

 

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

 

 POSITION DUTIES & RESPONSIBILITIES:

 

This is highly responsible work assisting current and future clients of the Florida Department of Health Call Center. Work is specialized, and requires independent decision making. Must follow state, local and federal regulations for all programs. Work is performed in the FLHC office telephone room (appointment center) under the direction of Office Operations Manager I.

• Must be able to verbally communicate with others in a professional manner.
• Must be able to speak and communicate with others to convey information effectively.
• Schedules WIC appointments by telephone for services requested by client.
• Provide clients with information for school age required Immunization and information for adults Immunization.
• Schedules Dental appointments by telephone for services requested by client.
• Provide information and or schedules Refugee appointments by telephone for services requested by clients.
• Enters client demographic and/or other necessary information in WIC data system and/or HMS for the purposes of establishing baseline client information in respective electronic systems needed to schedule appointment for service.
• Receives incoming calls for the FDOH-Broward call center. This position provides customers with information and transfers clients to appropriate program(s) and /or department(s) as requested.
• Sends and receives emails, faxes, and other correspondence for the purposes of facilitating communication and continued client service within FDOH and with outside organizations, as permitted by state, local and federal regulations.
• Ensures accurate completion and timely submission of all administrative records including, but not limited to, EARS, timesheets, travel and leave requests.
• Attends staff meetings, conferences and in-service training programs as required and according to established procedures.
• Performs other related duties as assigned

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge and understanding principals and importance of customer service.
• Ability to communicate effectively fluently in English and fluently in Spanish. 
• Ability to read and write in English.
• Ability to follow instructions.
• Knowledge of HIPPA rules and regulations.
• Skill in operating a personal computer.
• Skill in operating multi phone system.
• Ability to operate general office equipment.
• Ability to follow office procedures & practices.
• Ability to organize & maintain filing systems.
• Ability to plan, organize & coordinate work assignments.
• Ability to establish & maintain effective working relationship with others.
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures