IT Field Engineer

Job Description

This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at a large construction jobsite in the Abilene area. 

Responsibilities 

• Interacts in-person, via telephone, email, IM, and web interface to assist users. 

• Analyzes, prioritizes, troubleshoots, and resolves technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs. 

• Installs and maintains software/equipment/networks at the jobsite.  

• Responsible for creation, tracking, and resolving incidents and tasks in SolarWinds/Samanage. 

• Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at the jobsite.  

• Responsible for maintaining company security through established tools. 

• Responsible for implementing rollouts for company technology that may impact the jobsite. 

• Follows ITIL processes for incident and problem management. 

• Provides IT training during onboarding and provisions assets following established best practices. 

• Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization. 

• Takes initiative to work with other cross functional IT team members to improve the quality of service. 

• Remains current on information technology, especially mobility solutions for business needs. 

• Works with jobsite team to design and implement infrastructure according to company standards. 

• Liaison with project team members to plan for jobsite IT needs during project lifecycle. 

• Determines, recommends, procures, and executes products or services that best fit the requesters needs, within DPR large project standards. 

• Implements and follows jobsite standardization practices. 

• Works with service providers and trade partners to install and implement jobsite technologies. 

• Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project site. 

• Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis. 

• Flexibility to identify and self-schedule afterhours or weekend work when needed. 

• Troubleshoots various technical issues as level 1, level 2, or level 3 support.