General Manager - Provo

Description

TITLE: General Manager

DATE REVISED: May 5, 2025

SUPERVISOR: Regional Manager

POSITION SUMMARY:

As the head of the Team, the General Manager will oversee and manage the overall operations of the business, including, but not limited to the following: budgets, scheduling, car-wash quality, guest services, and internal human resources. You will be responsible to guide the store toward our Core Commitments of being Happy, Clean, and Responsible.

GENERAL DUTIES AND RESPONSIBILITIES:

• Protect the interests of the Company and profitably grow the business
• Ensure that all Company policies are maintained, current and up to date
• Spend time in the unit every day
• Understand that the Teamwork ethic starts here. Be the example and work hard with a smile!
• Lead weekly meetings with the Assistant Manager(s). This meeting will include a review of weekly issues such as scheduled events, service changes, maintenance issues, staff issues, promotions and similar affairs
• Provide specialized leadership, training and support to every Manager and Leader
• Communicate daily with your Assistant Manager and Supervisor(s)
• Ensure that all personnel-related paperwork is maintained current and confidential
• Ensure clear communication work schedule according to store labor budgets and golas
• Keep Managers and Leaders on task with clear, written measurable goals
• Ensure that Assistant Managers properly handle disciplinary and human resources issues
• Identify and develop Team Members for future consideration as Leaders
• Guarantee a safe, secure, clean and well-maintained business operation
• Perform quarterly full-store operations inspections with Regional Manager and another representative from Operations
• Investigate and handle all Member/Guest-related complaints, issues, and ensure top-notch Member/Guest service in all operations – through all Managers and Leaders
• Perform all POS and computer related systems tasks
• Ensure Team Members are wearing proper uniforms
• Supervise all scheduled checklists (daily, weekly, monthly, etc.)
• Focus on what’s going on in traffic areas to prevent any kind of accidents with Team Members, customers and vehicles
• Maintain and repair all equipment
• Any additional task that pertains to benefiting the Company and taking care of the Members/Guests

PREREQUISITES:

• Leadership and team-building skills
• A history of success, integrity and ethics
• A willingness to take ownership and display problem-solving abilities
• Background with labor management and strategic staff scheduling preferred
• A desire to learn mechanical and electrical skill sets
• A high level of initiative, attention to detail, and pride in a job well done
• Proficient computer skills including Microsoft Office
• The ability to multitask in a rapidly changing environment
• Great customer service and a passion for building relationships with customers and community members
• Available to work all shifts, including weekends, with a varying schedule
• Valid driver’s license