F&B Services Supervisor (Dual-Rate)

Odawa Casino Resort

Job Description

Job Title:F&B Services Supervisor

Reports To:Executive Restaurant & Bar Manager

Department:Room 94

Pay Range:$23.00 - $28.00 per hour

Job Code:FBSUP

Pay Grade:FBTAP6

Date Written:07/30/2008

Revision Date:11/04/2024

Job Summary: Responsible to assist the Executive Restaurant & Bar Manager for the overall operation of food & beverage outlets as directed by the Executive Restaurant & Bar Manager.

Primary Duties & Responsibilities:

• Makes recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Team Members.
• Fosters a culture of learning and development; supports individual growth through continuous feedback to achieve personal and professional goals.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Exhibits Leadership skills through the continuous evaluation, guidance and encouragement of Team Members.
• Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Recommends process and customer service improvements, innovative solutions, policy changes and/or major variations from established policy.
• Fill in wherever needed within the department when short on staff.
• Prepares and cooks food, as needed, adhering to and following all Tribal food service sanitation and safety handling guidelines.
• Monitors and maintains beverage cost control methods and procedures.
• Prepares methods and procedures whereby beverage costs and supplies are requisitioned and charged to proper areas.
• Monitors and maintains beverage sequence of service.
• Monitors guests’ consumption of alcohol and intervenes as necessary according to company policy.
• Communicates variances from the established standards to the Executive Restaurant & Bar Manager.
• Completes the required daily financial tools and reports.
• Works with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner.
• Solicits guest feedback by direct interaction and comment cards.
• Acts immediately on any guest complaint to ensure that corrections are made and that 100% Satisfaction Guarantees invocations are made.
• Maintains a neat, clean, organized, safe and comfortable work environment.
• Adheres to regulatory, departmental and company policies in an ethical manner.
• Completes schedules and timecard reviews/approvals through the company approved system