Provider Management Support Professional

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

The Provider Management Support Professional will act as the primary relationship owner for an assigned group of external mortgage technology providers and provide support to other team members with their assigned providers. Work will include ongoing management of external provider technology integrations to various Freddie Mac systems, and manage projects related to distribution of Freddie Mac tools and capabilities.

Our Impact:

Freddie Mac's Single-Family Distribution team is responsible to optimize distribution of Freddie Mac tools and capabilities to stakeholders within the mortgage ecosystem, simplifying and increasing loan acquisitions and delivering on our strategic objectives: financial strength, risk, people and affordable housing. Our team is a key part of the Seller Engagement organization within Single-Family Acquisitions to ensure we have the right distribution providers to support lender's needs.

Your Impact:

In this role, you will be an integral part of the Distribution Providers team. You will be encouraged to collaborate and build relationships with internal stakeholders across the organization as well as the third-party distribution providers. You will support, lead, execute, and implement various internal and external Freddie Mac technology and project initiatives, including the following:

• Act as the primary point of contact on the Distribution Providers team for assigned distribution providers and for key projects.
• Support other team members as needed with tasks related to their assigned distribution providers 
• Coordinate and manage ongoing change management and readiness for internal changes and/or industry mandates with distribution providers.
• Attend internal and lender meetings to represent the distribution provider perspective and to provide input into expected enhancements and/or needs to ensure successful and efficient implementations.
• Support other emerging initiatives as required.

Qualifications:

Bachelor's Degree or equivalent experience and 2+ years of related experience.
Knowledge of integration with third party providers preferred.
Ability to multitask and work effectively to meet frequent deadlines, while supporting multiple cross organization project initiatives.
Attention to detail is critical to be successful in this position.
Provides resolutions to an assortment of problems under normal supervision, while following established directions, and identifying and documenting new processes.
Represents the organization a primary distribution provider contact on initiatives and often performs project support role.
Interacts with distribution provider, lender, and internal stakeholders on significant business and technical matters.
 

Keys to Success in this Role:

• Effective written and verbal skills to present to leadership internally and externally
• Problem solving skills
• Strong team collaboration
• High level of curiosity

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.