Shipping & Receiving Associate II

JOB SUMMARY

The Shipping and Receiving Associate is responsible for proper receiving and shipping of parts, creation of shipping documents, receiving and cycle counting of inventory, and insuring all orders have been processed and filled correctly.  Associate will be responsible for accurate tracking and management of orders coming in and out of the warehouse. This position requires a valid Forklift Operator's Certification.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operates lift trucks or hand trucks to convey, move or hoist materials to proper departments, locations or areas.
• Unpacks, examines, verifies and routes incoming shipments, appropriately records shortages and any discrepancies in item quality or type.
• Reject damaged items and contacts vendors to inform them about the quantity of such items
• Receives, documents, and processes all defective parts returned for replacement or credit.
• Performs computer functions necessary to create shipping labels and Bills of Lading.
• Performs computer functions necessary to create process and complete sales orders, transfer orders, shipping and purchase order receiving documentation into ERP systems.
• Responsible for selecting the carrier and arranging for pickup of customers sales orders, transfer orders and any other Parts and Services shipping requirements.
• Provide tracking information and respond to shipping quires via phone and electronically via email in the Parts and Services and Repair Hub Support inboxes.
• Reports and makes records of defective materials or questionable conditions to the department Manager.
• Performs picking, packing and shipping of orders out to customers or other warehouses
• Preforms cycle counting as assigned by Management and reports findings.
• Complete daily forklift inspection reports and maintain those records onsite
• Fuel forklift
• Assist with ensuring a safe and clean working environment, inside and out, for assigned facility
• Maintain the warehouse, forklift and tools to ensure that they are kept clean and in good repair
• Maintains inventory of shipping materials and supplies.
• May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS: Education & Experience Requirements

• High School diploma or equivalent
• 1 - 3 years warehousing, shipping and receiving experience preferred
• Forklift Driver Certification IS REQUIRED
• Possess a current valid driver’s license with clean driving record IS REQUIRED
• Possess math skills sufficient to perform required duties
• Or an equivalent combination of education, training or experience

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

• COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization
• BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
• ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions
• DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
• SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
• MAINTAIN COMPOSURE: Able to stay calm and even-tempered when handling a crisis or stressful situations; Able to recognize and respond effectively to unexpected situations or adverse conditions
• SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
• WRITE PROFICIE