IT Field Support - South Florida

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman, in our South Florida locations, are currently seeking an IT Field Supporter.

Position Responsibilities:

• Deploys new application software and performs application upgrades following established procedures
• Troubleshoots, identifies and solves technical problems
• Interfaces with vendors, developers, and infrastructure teams to ensure timely problem resolution
• Maintain system documentation and operational procedures
• Monitors and manages application availability, capacity and performance based on established performance metrics
• Works with out of box application workflow tools to develop business flows
• Perform daily system monitoring and/or management, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying the completion of scheduled jobs such as backup
• Provision monitoring, patching, antivirus and managed security services to new clients and new devices
• Review all alerts for accuracy and take steps to re-mediate the issue
• Works in a 24 hour on-call capacity
• Maintain working knowledge and understanding of all technology utilized to support dealership operations, including the completion of user training for all operational applications
• Perform all other duties and special projects as assigned

Education and/or Training:

• Associate’s degree in Computer Science or related field is preferred
• Additional education, certifications, or other distinctions are a plus
• Strong knowledge of Windows 2003/2008/2012, Active Directory, IIS and Linux
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 3+ years’ experience supporting and designing IT infrastructure
• Has breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregna