Customer Solutions Engineer, Philippines

About Us

dbt Labs was founded in 2016 to empower analysts to create and disseminate organizational knowledge. Since then, we’ve grown to become one of the leading brands in the analytics industry. Our product, dbt, is used by thousands of companies. dbt Labs is a remote-first, values-driven company with a globally distributed team. You can learn more about our values here.

Employees in this role may be required to work overnight shifts and Philippines holidays.

We are looking for people who...

• have a creative attitude towards problem solving
• set clear expectations with customers on next steps and then meet or exceed them
• surprise and delight customers, even when problems are not solved quickly

In this role you will...

• Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas.
• Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge.
• Take ownership of customer challenges, from initial troubleshooting to resolution.
• Enhance our documentation, ensuring it’s both technically accurate and easily understood.
• Proactively seek out professional development opportunities, always aiming to bring more to our team and our users.
• Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

You are a good fit if you have...

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
• Exceptional written and verbal communication skills.
• A genuine drive for solving problems and helping others.
• A strong technical foundation, especially within a SaaS support environment.
• Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.
• Experience building documentation or technical how-to guides using a variety of media (text, images, video)
• A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

You'll have an edge if you have...

• Hands-on experience with YAML or JSON structures.
• Proficiency with monitoring and analytics tools like Datadog or LogicMonitor.
• A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts.
• The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing
• Practical experience with dbt.

Compensation & Benefits

• Salary: ₱1,511,000 - ₱1,841,000
• Benefits: For employees outside the United States, dbt Labs offers a competitive benefits package.

*Equity or comparable benefits may be offered depending on the legal limitations

What to expect in the hiring process (all interviews will be conducted via zoom):

• Interview with a Talent Acquisition Partner to align on the role and the skills and experiences we mutually value
• Interview with Hiring Manager
• Technical Task: complete some follow up reading and go through a more comprehensive technical screen where you will demonstrate your expertise
• Three Team Interviews (1:1s) that cover the following:
  • Handling Customer Objections and Avoiding Burnout
  • Managing High Pressure Situations and Writing Things Down
  • Feedback and Collaboration

#LI-GD1 #LI-REMOTE

Who we are

At dbt Labs, we have developed strong opinions on how companies should practice analytics.

Specifically, we believe that:

• Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
• Data analysts should adopt similar practices and tools to software developers
• Critical analytics infrastructure should be controlled by its users as open source software
• Analytic code itself — not just analytics tools — will increasingly be open source

It turns out that a lot of other people believe this too! Today, there are 20,000 companies using dbt every week, 65,000 practitioners in the dbt Community Slack, and 3,500 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. We recently raised our series D