Customer Engagement Senior Product Manager

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

 

About the role:

The role will support the Structural Heart Valves, Renal Denervation, and Interventional Heart Failure franchises, owning the development and execution of the strategic and tactical customer engagement plan, and related high-level initiatives designed to enable VOC to inform business strategy and decision making. This role will actively engage & partner with targeted HCPs in meaningful ways to support and drive business objectives. This individual exhibits premier customer engagement skills and impacts the broader organization by using their expertise, influence, alignment, and execution excellence to work cross-functionally to define and deliver a meaningful KOL and customer engagement strategy and event cadence.

 

Work Mode:

• At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week at our Maple Grove facility.

 

Visa Sponsorship:

• Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

 

Your responsibilities will include:

• Develop and own comprehensive customer engagement strategy & tactical plan to support the franchise by aligning cross-functional teams, such as Marketing, Clinical Affairs and R&D, among others, that activates a cadence of engagements between targeted healthcare providers, key opinion leaders and our differentiated technology to instill the business with meaningful voice of customer input and HCP partnerships.
• Use relationship management and project management capabilities to drive a complex, high impact plan to successful completion.
• Advise and communicate regularly with key stakeholders both internal and external to the organization, including senior & executive company leadership and key customers. This encompasses individual and team interactions, conferences, and advisory boards, in order to inform the business of key activities, learnings and VOC, as well as influence initiatives and secure buy-in and resources for customer engagement strategy and associated projects.
• Foster collaborative relationships with customers that increase organizational understanding and presence.
• Serve as a functional expert to external and internal customers and the broader organization: the “go-to” person for guidance, insight, and questions.
• Maintain a frequent and robust dialog with colleagues across the organization to foster knowledge transfer and shared learning.
• Facilitate annual needs assessments and appropriate documentation for compliance process & requirements

 

Required qualifications: 

• Bachelor’s degree required
• Minimum of 5 years of experience in medical device industry
• Experience developing and maintaining relationships with interventional cardiologists
• Ability to travel - 30-50%

Preferred qualifications:

• Background in Structural Heart procedures
• Marketing experience preferred 
• High level of business acumen, strategy creation, and executional excellence
• Excellent organizational and project management skills
• Strategic thinking with appetite for innovation and continuous learning 
• Excellent collaboration & communication skills with senior leadership, team members and cross functional teams & leadership

 

 

 

Requisition ID: 606523

Minimum Salary: $99100 

Maximum Salary: $188300 

 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizat