Small Business Senior Product Analyst (US) - Issues Mgmt. & Remediation

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$72,280 - $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Product Management

Job Description:

The Senior Product Analyst contributes to the business strategy by supporting tactics for product development and to acquire/retain business for their specific product group. The Senior Product Analyst offers advice, recommendations, solutions and consulting at a broad functional level across product management accountabilities based on reporting and analysis.

Depth & Scope:

• Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
• Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
• Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
• Integrates the broader organizational context into advice and solutions within own area
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
• Works within broad guidelines/policies and independently performs tasks from end to end
• Work performed under moderate management guidance and supervision
• Key resource in delivering day-to-day projects and initiatives
• Maintains up to date awareness of regulatory, competitive and industry landscape to obtain market insights; Assesses where gaps exist, supports the implementation of solutions which meet or exceed customer expectations
• Provides input to Product Managers through conducting forecasting and modelling activities to support the planning process
• Supports the development, implementation and understanding of training material, procedures for new products and/or processes
• Develops and maintains customer and employee-facing documentation and communication materials in conjunction with key partners, i.e. Marketing, CAPA
• Conducts impact assessments (on customers, operations & financials) when changes affecting our products are proposed
• Acts as an escalation point for customer, process or operational issues, and further escalates as required to management
• Liaises with various partners and stakeholders in the resolution of issues
• Recommends and champions strategies to enhance the customer experience
• Recommends solutions to improve the product, pricing, service, and/or process
• Interacts with vendors and other external parties for business function management
• Liaises with various partners to understand front-line trends (Whiteboard, Phone Channel call listening, etc.) identifying opportunities to improve the customer and employee experience
• Adheres to enterprise frameworks or methodologies that relate to activities for own business area
• Understands and contributes to the achievement of the business strategy, goals and objectives
• Supports the Product Manager or Senior Product Manager with product profitability analysis, market trends, pricing, distribution support, policy analytics, and the creation of business cases
• Compiles and analyzes key performance statistics when required
• Conducts ongoing industry and competitive analysis to obtain market insights
• Adheres to internal policies/procedures and applicable regulatory guidelines