Patient Strategy and Experience Lead

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. 

As the Patient Strategy and Experience Lead of argenx US, you will play a critical leadership role to achieve our company’s mission of transforming the lives of patients living with severe autoimmune diseases. You will be responsible for delivering integrated, personalized, and an overall excellent end-to-end patient experience, driving towards transformative, innovative, holistic patient impact all the way from appropriate diagnosis, treatment decision, treatment fulfillment to adherence and disease management.

You will be part of the US Leadership Team (LT) which is led by the US General Manager of argenx, and you will collaborate as the US LT to shape and execute the strategic direction of argenx US. You will lead a diverse team rallying to deliver on an exceptional US patient experience across different disciplines: Patient Advocacy, Patient Marketing, Patient Support Program, Patient Assistance Program and Field Clinical Educators. 

This role will work closely with the Head of HCP Experience, Head of Access and Head of Commercial Operations, as well as the Pipeline teams (focused on future indications), to ensure a seamless patient experience. This role will also work closely BIS (digital strategy) and with CMC in a global capacity to ensure argenx delivers cutting edge delivery and routes of administration.

The role will also serve as coach to one of the indication strategy teams.  

This will be a remote role with the ability to travel to Boston a minimum of one week per month and ad hoc commitments or meetings as needed.  

Roles and Responsibilities:

Strategic leadership:

• Drive the development and execution for the comprehensive patient engagement strategy for marketed indications of VYVGART to achieve customer success, with an eye on the integration of future indications in collaboration with the Head of Pipeline

• Responsible for the delivery of end-to-end personalized patient journeys that contribute to an integrated and excellent experience for all patients, as well as medical community stakeholders, through a wide range of fit-for-purpose personal and non-personal channels, across indications, therapeutic areas and geographies, enabled by digital and omnichannel capabilities and data-driven insights

• Ensure patient centricity in all our stakeholder strategies and execution by elevating the patient voice to the USLT and the organization

• Engaging with and Listening to the voice of the patient to ensure the voice of the patient is integrated into our patient journey and solutions

• Accountable for the performance of argenx US measured by transformative, innovative, holistic patient impact across the entire patient journey, from appropriate diagnosis, treatment decision, treatment fulfillment, to adherence and disease management

• Ensure appropriate guardrails are in place between stakeholder communities and maintain appropriate, distinct responsibilities, following argenx legal and compliance guidance 

Define and execute patient engagement strategy:

• Co-create end-to-end patient experience, including but not limited to patient marketing strategy, PSP strategy, US patient advocacy strategy and our Field Clinical Education strategy, imperatives and tactics; additionally collaboration with CMC to infuse the voice of the patient in our approach to delivery and routes of administration, as an example

• Create and maintain a single identity of VYVGART to patients through consistent messaging and product positioning, as well as a seamless experience through the patient journey

• Define differentiated digital and omnichannel patient engagement approach building on holistic customer insights, agile content creation and review (e.g., modular content), and separate digital / omnichannel engines for Commercial and Medical

• Accountable for indication- and TA-level strategy and performance of VYVGART as the Coach for the Indication Strategy Team by signing off on key decisions, me