Chief of Staff | Domains

Tucows is possibly the biggest Internet company you’ve never heard of. Based in Toronto, Canada, and founded in 1993, we have a single goal: to make the internet better. We began as a simple shareware site and have since evolved into a diversified technology services provider, offering a range of internet services and solutions to customers worldwide across three distinct businesses: Tucows Domains, Ting, and Wavelo. 

Our success is built on a commitment to customer service, innovation, and a focus on empowering individuals and businesses to succeed online. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. Today, over a thousand people and 250 people in our Domains business work in 16+ countries to help make the Internet better through a remote-first culture.

Opportunity for Impact

Tucows is the largest wholesale domain registrar globally.  Our domain name registration and management services enable individuals and businesses to register and manage their online presence. Tucows has built its business on a set of robust and reliable platforms and services that have scaled to help their global distribution partners run successful businesses. We have over 35,000 resellers across 200+ countries including Shopify, Wix, and Squarespace.

We are now seeking a world-class Business Operations Leader to serve as Chief of Staff, orchestrating collaboration across multiple teams to develop a cohesive business plan to accelerate the growth of its new cloud based hosting and billing solutions built upon its next generation platform and core domain business.

Role and Responsibilities

The Chief of Staff will report directly to the CEO of Tucows Domains, David Woroch, and will serve as a key member of the Domain’s executive team. They will be responsible for pulling all aspects of the business together toward a common business strategy, designing and coordinating seamless execution without administrative overhead, and pushing the business to aggressively expand its footprint. In this role, the Chief of Staff will:

• Serves as an aide to the CEO and other senior executives in regard to facilitating effective decision-making on complex, broad scenarios that will have a major effect or significant change on the organization.
• Build an innovative and forward-looking operating plan for the business that takes into account perspectives and departmental roadmaps at the intersection of our product and go-to-market teams. 
• Expertly align operational processes with strategic goals and objectives to ensure teams and departments can deliver their best work.
• Align product, marketing, sales, and other teams visions for success into a common business view that drives the business forward. 
• Develop a deep understanding of Tucows competitive landscape and the ways in which the business’s unique approach and business model can continue to innovate and grow.
• Work to deploy new technologies and approaches quickly and create agile ways of working that ensure that the business remains cutting edge and metric driven, while aligned to current and future customer needs.
• Participates in regular meetings with the C-Suite to evaluate organizational barriers to success and develops courses of action to overcome such issues. 
• Identifies organizational strengths and weaknesses, and pursues opportunities meant to position the organization favorably over the longer term. 

Functional Competencies – Skills, Knowledge and Experience  

• A strategic business leader with a proven track record of working with product, marketing and other executive stakeholders leveraging modern business thinking and commercial acumen. 
• Strong technical knowledge of cloud, SaaS, and machine learning-first product practices ideally as it pertains to the hosting space. 
• Experience creating forward-looking business strategies that take into account expertise and perspectives from across the business. 
• Track record of successfully aligning the business through partnerships across the executive team.  
• Skilled at operating in a relatively flat, cross-functional organization full of collaboration across many different disciplines. 
• Experience at navigating differing perspectives and incorporating them into a common vision for the future. 

Leadership Competencies & Personal Attributes

• Outstanding leadership skills, with the ability to inspire and motivate other people leaders.
• Always seeking new knowledge and innovative approaches; addresses problem sets with fresh eyes and develops creative solutions.
• Ability to share unique perspectives and insights. 
• Leader who is confident, decisive, proacti