Generator Field Service Technician

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Generator Technician III to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

Responsibilities & Expectations: 

As a Generator Field Service Technician Level III, you will service, repair, maintain, and start up diesel and gas engine-driven standby generators in the field.

• Troubleshooting: alternators, wiring harness, switches, switchgear, battery systems, engine, ATS
• Testing: Load bank, automatic transfer switch (ATS), and function testing
• Diagnosis: failure analysis, battery systems using multimeter and other meter tools
• Commissioning & Start-ups: design review, testing, switchgear, program control panel, and network
• Preventative maintenance: scheduled services for oil & filter changes, change spark plugs, check coolant and filters as needed
• Inspections: visual inspections on mechanical and electrical systems as needed
• Cleaning: oil, fuel, and air filters, cooling system, and outside of the unit as needed
• Brands: Kohler/Rehlko, CAT, Cummins, Generac, Deere, Onan, MTU, Volvo, Mitsubishi, Detroit Diesel, Asco, Atlas Copco, etc. up to 2.5 meg

• Customer Service: communicate all information to customers in a way they understand the issues & resolutions
• Documentation: complete reports on the work you have completed
• Company vehicle: must be able to travel in a company service vehicle throughout the local counties, maintain vehicle inventory, and perform safety maintenance

Qualifications and Competencies: 

• 5+ years’ experience in all areas repair, troubleshooting, and maintenance of standby generators
• Advanced knowledge of transfer switches and commissioning & start-ups
• Good communication and customer service skills
• Must have a satisfactory driving record with the ability to obtain a DOT medical certification
• Ability to service clients after hours and on-call as needed
• Ability to read and interpret schematics, operating manuals, and safety guidelines
• Ability to lift, push, pull, and carry items up to 75 lbs. in weight  
• Ability to work in demanding physical and inclement weather conditions

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuous