Quality Improvement & Performance Advisor

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Olympia Center

The Quality Improvement & Performance Advisor will be responsible for the development, implementation, and delivery of clinical quality initiatives for the Lurie Children’s Health Partners Clinical Integration Network (CIN). Quality Improvement and Performance Advisors skillfully apply the principles of quality improvement, project management, stakeholder management, and meeting facilitation to identify inefficiencies and develop and implement creative solutions that address barriers to optimal, cost-effective care. Quality team members work effectively with diverse stakeholders such as CIN leadership, external vendors, Lurie Children’s leadership, Lurie Children’s specialists and community pediatricians / practices, to improve quality of care and clinical outcomes for the CIN pediatric population. 

Job Responsibilities:

• Participates in the implementation of a strategic, structured approach to quality improvement of care across the network, with a primary focus on community-based practices in value-based contracts. 

• Develops, implements, and provides project management support for initiatives that improve quality, cost, and utilization for a subset of practices. Proactively anticipates project barriers and establishes contingency plans. 

• Serves as ‘the face’ of the CIN in the physician offices and the primary point of contact for questions and issues. Develops and enhances relationships with community-based physicians and their practice staff. 

• Supports practices in the network in transitioning to value-based payment structures that promote achieving the CIN mission.

• Leads physician and practice staff training and education regarding updates in value-based principles such as cost, utilization, quality, and patient experience metrics, as well as vendor-supported tools. 

• Develops coherent, actionable summaries from the input of hospital and community providers, staff, and additional stakeholders generated during meetings. 

• Interprets data from a variety of sources and regularly shares data in an actionable format with practices. 

• Develops and shares meaningful summary reports supporting priority metrics for the CIN; possesses working knowledge of the payor contracts and annual incentive models. 

• Monitors practice-specific data to continually identify opportunities for improvements in quality, cost, and utilization. 

• Collaborates with Financial Analytics Team to share specialty retention reports, market analysis, patient-provider assignment, and contracting with practices.

• Collaborates with the Director of Operations and CIN vendors for ongoing clinical and claims data acquisition & integration in support of the clinical quality measures. 

• Troubleshoots issues identified by practices in CIN-supported tools. 

• Attends CIN meetings as requested by leadership. 

• Performs job functions adhering to service principles with customer service focus of innovation, service excellence, and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

• Other job functions as assigned.

Education and Experience:

• Bachelor’s degree required. Master’s degree (MPH, MHA, MSN, MBA, or other relevant degree) preferred. 

• Ability to apply quality improvement and process improvement techniques and methodologies in value-based arrangements. 

• Understanding of integration of care across the continuum.

• Demonstrated knowledge and experience in utilizing qual