RN Urgent Care Clinic Manager, Coon Rapids & Shoreview

Number of Job Openings Available:

1

Date Posted:

May 09, 2025

Department:

62336600 Allina Health Group Urgent Care Coon Rapids

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

Occasional

Job Summary:

Join our team as an Urgent Care Clinic Manager-RN, overseeing the efficient and compassionate delivery of care at both our Shoreview and Coon Rapids locations. Lead a dedicated team of emergency-trained providers in treating a wide range of non-life-threatening conditions, including respiratory infections, sprains, and skin infections. With our extended hours, including evenings, weekends, and most holidays, ensure that patients of all ages receive the care they need when they need it most. Make a significant impact on the health and well-being of our community by providing swift and effective treatment for urgent medical needs.

Key Position Details:

• 1.0 FTE (80 hours per two-week period)
• Day/evening hours
• Benefit-eligible position
• Urgent care clinic managers rotate call every 7 weekends

Shoreview & Coon Rapids Clinic Operation Hours:

Monday-Friday, 8:00 AM- 8:00 PM & Saturday-Sunday, 9:00 AM-5:00 PM

Job Description:

Leads operations and supports the delivery of care at multiple urgent care locations to ensure the delivery of efficient, safe, and compassionate patient care. Collaborates with lead provider(s), Regional Manager, and directors in overall performance and management. Manages both clinical and business operations.

Principle Responsibilities

• Leadership
  • Recruits, selects, and onboards high talent staff and providers.
  • Manages clinical and business staff performance.
  • Works with clinician leader to communicate and engage staff, leaders, and providers in key initiatives.
  • Ensures staff are appropriately trained and operating within scope and at the top of their licensure/role.
  • Ensures staff and providers have equipment, tools and resources to do their work.
  • Maintains an understanding of daily functions to ensure delivery on all accountabilities and tasks.
  • Identifies and communicates needs and/or changes that affect the work and escalates concerns as
  • appropriate.
  • Analyzes and acts on employee engagement data.
  • Maintains a strong presence, demonstrating awareness and involvement in urgent care activities.
  • Role models poise, presence, positive change influence
  • Communicates with and engages leaders and staff in key initiatives by sharing a clear, compelling vision that allows them to see their contribution and role in the work to ensure continuous improvement.
  • Works with staff and providers to develop and implement objectives for the provision of safe and effective patient care.
  • Evaluates the effectiveness of policies and procedures and makes recommendations for change.
  • Identifies and acts on opportunities to improve patient experience. Leads new patient experience initiatives.
  • Ensure staff and providers have knowledge of and access to patient experience feedback and initiatives.
  • Addresses site level patient concerns.
  • Represents Allina Health in the local community as appropriate.
  • Takes on-call responsibility for AHG urgent cares on rotation.
• Patient Experience
  • Partners with lead provider, Regional Manager and peers to develop, implement and evaluate patient care delivery processes.
  • Utilizes patient experience and feedback to inform improvements and immediate recovery as needed.
  • Empowers staff to resolve patient complaints and concerns and creates a culture of service recovery.
  • Supports an environment to achieve quality goals by identifying and removing barriers, communicating
  • changes, and ensuring training and development of staff.
• Safety, Risk Management and Compliance
  • Leads and develops a culture of safety and focus on High Reliability Organization in collaboration with lead providers.
  • Ensures adherence to all safety, risk and compliance policies and procedures; Oversight of supervisors to ensure site is compliant with state regulations (hazardous waste, MNVFC, DME, etc.)
  • Observes drills as appropriate to gauge level of preparedness and proactively address gaps
  • Participates in site safety meetings, rounding, audits and events as appropriate.
  • Ensures any regulatory and accreditation expectations have been met.
  • Partners with the safety lead to conduct or observe drills, evaluate staff preparedness and proactively
  • address gaps.
• Collaboration and Teamwork
  • Collaborate