Director - Commercial Card Client Success Lead, TD Securities

Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

TD Securities

Pay Detail:

$138,320 - $250,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Commercial Card Client Success Lead is responsible for overseeing and managing the Client Success team, driving excellence in client engagement and operational performance. This role focuses on selling B2B purchasing, virtual, and plastic cards, with a particular emphasis on virtual card solutions to meet evolving client needs. With proven experience prospecting to the C-Suite and senior-level leadership of enterprise businesses, the Lead is adept at expanding the client base developing and implementing program optimization models to enhance efficiency and maximize client value. The Lead educates and coaches internal teams on identifying and capitalizing on sales opportunities, fostering a culture of proactive business development. A key responsibility is leading the supplier enablement team to grow and expand client B2B volume, ensuring effective onboarding and integration of suppliers to maximize program reach and impact. Monitoring and analyzing portfolio performance is central to the role, as the Lead provides actionable insights and recommendations for growth, while also developing and implementing program optimization models to enhance efficiency and maximize client value.

Job Responsibilities:

• Oversee and manage the Client Success team, ensuring high performance and continuous development.
• Act as an industry consultant by critically evaluating legacy processes and established practices, offering strategic insights into sector operations, and proactively challenging the status quo to drive innovation and operational efficiency.
• Deliver comprehensive product training and engaging demonstrations to clients and Relationship Managers, while also educating and coaching internal teams to effectively identify and capitalize on sales opportunities.
• Oversee the management of top-tier clients, maintaining and growing existing programs by acting as the primary point of contact and ensuring exceptional client satisfaction.
• Collaborate closely with Sales Officers, Relationship Managers, and Account Managers to deliver high-end sales pitches and actively participate in strategic client discussions.
• Monitor and analyze portfolio performance, providing actionable insights and recommendations to support growth and optimization initiatives.
• Monitor and report on key performance indicators (KPIs), using data-driven approaches to inform decision-making and support continuous improvement.
• Collaborate with internal teams to incorporate client feedback into process improvements.
• Stay updated with industry trends and best practices to offer relevant advice and solutions.
• Lead meetings to understand customers’ needs and develop business relationships within client accounts.
• Analyze industry trends and competitor activities to inform product development.

Skills/Qualifications required:

• Bachelor degree in Business/Accounting/Financial Management
• 7+ years of commercial card experience
• 7+ years of sales and relationship management experience
• Proven experience in account management, product sales, supplier enablement and similar roles
• Proven track record in selling One Card and Virtual Cards
• Analytical mindset with the ability to interpret data and make informed decisions
• High levels of social perceptiveness and excellent verbal, written, and interpersonal communication skills
• Excellent communication, presentation, and negotiation skills
• Subject Matter Expert (SME) in end-to-end virtual card solutions
• Skilled in engaging customers to understand their banking needs
• Ability to work collaboratively with cross-functional teams

Desired Qualifications:

• Experience in the financial technology (FinTech) industry.
• Payment Industry accreditations