Associate Director, Client Management

About Carrier

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the Role

We are seeking a dynamic leader to join the Data Center & Mega Project leadership team. In this new organization, you will be responsible for leading cross-functional value streams to deliver complex solutions to Data Center and Industrial customers. You will drive an integrated, seamless customer experience across Aftermarket, Operations, Engineering, Business Operations and support functions to enable growth through flawless execution. You will be responsible for building your direct team from the ground up and will partner with business and functional leaders in developing the most effective operating rhythms.

The ideal candidate will have strong leadership abilities, a passion for customer interaction, excellent communication skills, and a proven track record in leading large scale, cross-functional teams or programs.

Key Responsibilities

• Lead dedicated Client leadership team to ensure proper planning and execution of complete line of business by identifying risks and issues, and implementing effective mitigation strategies.

• Collaborate with business and functional executive leadership and stakeholders to define project goals, objectives, and success criteria.

• Provide strategic guidance and support to cross-functional data center teams, fostering a culture of accountability, transparency, and continuous improvement.

• Oversee the execution of multiple projects, ensuring on time delivery, within scope, and within budget.

• Host program performance reviews with internal and external stakeholders to ensure successful execution of long-term agreements and achievement of financial targets.

• Drive change management initiatives to support organizational transformation and growth.

• Drive continuous improvement initiatives to enhance processes, workflows, and overall business performance.

• Partner with sales in developing strong, lasting customer relationships and identify new opportunities and partnerships to expand share of wallet with existing customers.

• Build and maintain strong relationships with key stakeholders, including customers, vendors, and industry partners.

Required Qualifications

• Bachelor’s degree

• 7+ years’ experience in direct or indirect leadership roles in operations, sales, aftermarket, strategy, or general management

• Ability to travel up to 40%

Preferred Qualifications

• Master’s degree or other advanced degree

• Demonstrated technical aptitude and/or learning agility

• Passion for serving customers. Ability to listen to customer needs and quickly act to solve their problems, provide quality solutions, and go above and beyond to exceed their expectations

• Strong ability to lead and develop diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.

• Proven ability to lead large programs, executing with speed and exhibiting a bias for action

• Proven ability to manage teams without formal authority through influence and relationships

• Ability to communicate effectively in written and verbal format across a wide audience

• Ability to quickly identify new and innovative ways to work faster and simpler.

• Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions

Benefits

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement le