Principal Product Manager

We operate at the intersection of communications, collaboration, and next-generation AI, building experiences that make Teams indispensable for everyday work. Our mission is to design and deliver AI-powered productivity and comms tools tailored to the unique needs of frontline workers, SMBs, and enterprises alike.

We are part of a fast-paced, innovative environment with leaders who are both strategic and passionate about delivering results through operational excellence. We will succeed when our customers and partners succeed. We are focused on applying deep customer empathy, data insights, and responsible AI principles to drive innovative solutions that solve the industry’s most challenging problems. Our culture of agility, openness, and accountability breeds inclusion, trust, and collaboration.

As a Principal Product Manager, you will be the model of product management excellence, defining vision and strategy, driving growth, and delivering world-class experiences that accelerate adoption and engagement across frontline and knowledge worker scenarios.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Set vision and strategy for initiatives across frontline and collaboration scenarios, leveraging agentic AI to simplify communication, onboarding, retention, and productivity.
• Regularly assess industries and market landscapes to identify short- and long-term opportunities for Teams growth, especially in frontline-heavy sectors.
• Define and deliver end-to-end product experiences that connect chat, meetings, channels, and operational workflows seamlessly—working across organizational boundaries to align investments.
• Drive the full product lifecycle: conduct research, define requirements, prioritize features, and launch experiences that scale globally.
• Leverage data and experimentation (A/B testing, funnel optimization, cohort analysis) to measure impact, inform decisions, and iterate quickly.
• Champion responsible AI by embedding transparency, reliability, privacy, and fairness in every product decision.
• Represent Microsoft externally, evangelizing our vision at customer meetings and industry events.
• Partner closely with key accounts and field teams to accelerate growth of Teams & Microsoft 365 in the frontline segment.
• Mentor and influence other PMs, contributing to best practices, growth frameworks, and AI strategy within Teams.
• Foster a culture of inclusion, openness, and accountability where team members thrive and deliver phenomenal results.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development
  • OR equivalent experience.
• Experience with enterprise SaaS or global-scale collaboration platforms.
• Ability to drive growth initiatives (onboarding flows, engagement loops, retention strategies, ecosystem expansion).
• Knowledge of product sense with deep customer empathy and UX/UI instincts.
• Analytical and experimentation skills; comfortable with metrics, dashboards, and A/B testing at scale.
• Ability to balance big-picture strategy with hands-on execution, making tough prioritization and pivot decisions.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following