Sr. Field Service Technician - Denver, CO

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Job Description

The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. The FSO works closely with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners to accomplish the assigned tasks. The team is on call 100% to cover Public Safety Customers in the moments that matter most!

• Post-sale installation, optimization, maintenance and management of highly technical mission critical communication systems.
• Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors.
• Perform system hardware and software installation and optimization including advanced troubleshooting skills.
• Manage system availability through routine system maintenance and performance monitoring.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.
• Team with System Manager, Engineering, Project Management, Sales Personal, System Technologists and our Public Safety Partners to effectively design, implement, optimize and cut-over advanced communication systems which meet or exceed customer expectations.
• Solve customer problems quickly during stressful situations while utilizing equipment commonly used in the optimization and testing of Motorola Two‐Way Radios (Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), ethernet testers, etc.)

Relevant Candidate Experience:

• VHF, UHF, 700/800 public radio systems
• 911/ECW/Airbus equipment
• NG911 infrastructure installation, optimization and maintenance
• NICE public safety installation, optimization and maintenance
• Totally familiar with the latest technologies and troubleshooting techniques in transport, communications and RF systems.
• On-call 33% of the time with 25-50% required travel within the Denver Metropolitan area and the T7 region (WY, NV, CO, UT, AZ, NM).
• Experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks.
• Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, P25 radio systems, and systems to include cabling, routers, switches, and bridges
• Perform troubleshooting at sub‐system level as a subject matter expert, always striving for optimal system performance
• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Computer use including common applications such as Microsoft Word and Excel
• Experience in the configuration and