Associate Director of Client Services

The Associate Director of Client Services is responsible for the entire production of all events at ExtraMile Arena, to include Athletics, Campus, Community, and Entertainment events. This encompasses fulfilling all lighting, sound, video, and other technical requirements as well as preparing event outlines, coordinating equipment distribution, disseminating information, labor & equipment billing, and monitoring the backstage area. Additionally, the position is responsible for the operation and maintenance of electronic audio/video systems and equipment.

ExtraMile Arena Mission – Bringing world-class creativity, competition and celebration to life
ExtraMile Arena Vision – ExtraMile Arena aspires to be an iconic venue thriving in the heart of the vibrant Boise metropolitan area. Operated by passionate venue professionals guided by a principled compass of safety, servant leadership, respectful relationships and indomitable spirit, ExtraMile Arena will be renowned for world class event experiences.
ExtraMile Arena Values:
▪ Safety
▪ Servant Leadership
▪ Respectful Relationships
▪ Indomitable Spirit
▪ Entrepreneurialism
▪ Stewardship
▪ Service Excellence
▪ Mutually Successful Outcomes

Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve a single area, process or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

Client Service/Event Management
As the primary Arena contact for event clients:
● Coordinates and fulfills facility resources and services necessary for successful execution of direct and indirect event activities.
● Reviews, coordinates and fulfills client requirements as requested (labor, equipment, supplies & services).
● Communicates facility capabilities and provides building maps and tours.
● Communicates relevant policies and monitors/ensures compliance.
● Compiles event information in database for internal staff reference and verified and reviews for accuracy.
● Debrief event challenges, problems and successes with internal staff and vendors/contractors in weekly meetings.
● Maintains a database/contact list of local service providers, vendors or suppliers commonly utilized by clients (doctors, dentists, hotels, massage therapists, chiropractors, rental equipment, etc.).
● Initiates, negotiates and executes agreements with service providers, vendors or suppliers.
● Coordinates pickup/delivery arrangements or reservations for equipment rentals and purchases of expendable/consumable supplies on behalf of client or for Arena events.
● Completes and submits paperwork or electronic work orders to University departments in a timely manner to arrange for event services and/or equipment (FO&M, OIT, vendors).
● Coordinates with Chartwells for any catering food and setup requirements, and/or coordinates with event caterer for requirements if these services are provided directly by client.
● Coordinates with Arena Box Office to verify temporary seating is setup accurately (as sold).
● Communicates with Executive Director and Director of Production Services to ensure event requirements are fulfilled, discuss relevant issues, problems, questions or concerns.
● Communicates with client as appropriate in relation to an emergency situation in the building.

Venue Management
● Acts as Manager-On-Duty for Arena for events as assigned.
● Attends internal and external department meetings to represent Arena (event planning, facility administration, operations, et. al.).
● Monitors industry trends and developments to identify ways to enhance training, employee performance, execution and the functioning of events and the facility utilizing available industry resources to maintain and develop best practices.
● Develops and implements service and operational procedures to ensure efficient and effective task processes.
● Designs and develops the provisioning of appropriate work methods, tools and/or devices.
● Monitors inventory on a proactive, timely basis to avoid shortages.
● Inspects facility prior to event move-in to ensure all client spaces are prepared for event.
● Maintains positive and open communication with Arena staff, Univers