Production Support Analyst

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We are seeking a dynamic, passionate, enthusiastic and innovative Production Support Analyst with a hands-on application support development background who truly enjoys supporting, maintaining and developing elegant solutions and data fixes based on existing well-established Java-based systems, and embraces the transitioning to our new micro-service architecture. Reporting to the Support Manager at PAR and AFC, this Production Support Analyst will be responsible for supporting multiple applications utilized by AFC as well as PAR North America agents and partners. 

This role includes reviewing and prioritizing requests; troubleshooting issues within the application and database and identifying the root cause of the issue; analyzing the risks and relationships between functional groups of the systems while potentially working on code and data patches; creating SQL data fixes, and testing the changes.  Communication with Business Owners, Product Owners, Business Analysts, Quality Assurance Engineers, and System Administrators is often required.

Why this role:

• You will be on a tier 2 support team analyzing and troubleshooting the issues reported by our internal business customers.

• You will communicate with business users and development team members to clarify requirements and address Business needs/questions

• You will be constantly learning and growing with other team members to help PAR transform the software development organization into world class status

• You will highlight any potential risks to appropriate personnel and seek inputs to resolve issues.

• You will be working in a stable business environment with strong organizational support.

• You will be exposed to technology that includes Linux, Java, Spring, Oracle, Amazon Web Services (AWS), Lambda & Kinesis, Angular and Node.js.

What you bring:

• Passion for serving and understanding business partner needs and functions, taking an interest in using technology to improve the business workflow and experience.

• Strong ability to troubleshoot and resolve issues.

• Solid communication and presentation skills.

• Strong work ethic and highly organized

• Ability to use existing documentation, but also a strong drive to create and maintain it as well

• Strong accountability and ownership.

• Ability to work 9am-5:00pm ET M-F or similar schedule

• 3+ years of experience in Application/Software production support.

• Experience coding or scripting in Oracle, PL/SQL.

• Experience in supporting development teams and environment stacks having both modern and legacy components.

• Understanding of compliance and quality standards required to operate a business.

• Support continuous improvement initiatives and actively identify bottlenecks and ways to improve engineering practices, development, and Support processes.

• Experience in report writing and systems analysis to help the business be successful

Other Skills & Experience that will help you:

• Possess skills in leadership to facilitate client relations, negotiation, decision making, problem solving and conflict management.

• Have demonstrated communication skills to interact with all levels within the organization and its affiliates; this includes communicating on di