Associate Solutions Architect

Ready to be a Titan?

The Contractor Advisory Service team is looking for an Associate Solutions Architect to join this highly specialized group in providing proactive consulting services and escalation resolution to our clients as well as supporting the company’s most impactful initiatives. 

As an Associate Solutions Architect, you will accompany our customers at various points in their ServiceTitan journey, in tandem with collaboration across our business including teams such as: Product, Professional Services, and Customer Success, to deliver extraordinary outcomes. You will deliver exceptional customer service and communication, have the ability to solve complex client cases with minimal supervision, and meet resolution with a sense of urgency. 

What You’ll Do:

• High touch 1:1 feature implementations for customers in onboarding and in success.

• Monthly instructor-lead group feature implementations. 

• Work closely with a mix of, but not limited to, low-to-medium complexity clients and projects to resolve issues which may include conducting account audits, optimization, product adoption implementation, and operational consulting

• Work closely with and support Solution Architects and Senior Solutions Architects as they lead larger, more complex projects.

• Conduct root cause analysis on significant or recurring product challenges which will yield innovative solutions, streamlined processes, training materials, and/or industry white papers

• Partner with cross-functional teams to resolve and/or drive change on any issues that arise while maintaining the highest level of customer satisfaction

• Assist in the customer journey by advising on sales product market fit, scaling onboarding plans for core product adoption and advanced feature sets, and driving customer engagement, ROI and best practice adoption with the Customer Success team

What You’ll Need:

• Bachelor's degree with minimum 2 years of relevant working and/or equivalent experience in the trades

• Deep level of product knowledge across the entire platform including at least 2+ years direct experience working with the ServiceTitan product

• Proficient in ServiceTitan’s customer’s inventory processes and the inventory module of ServiceTitan.

• In-depth understanding of ServiceTitan’s customers’ business and operational needs and priorities

• Experience in leading virtual group training workshops or software implementations.

• Advanced Excel skills (xlookups, pivot tables, macros, etc)

• Additional experience of Asana, SQL, Salesforce, QuickBooks (Online and/or Desktop), Intacct, and GSuite is a plus

• ServiceTitan Certified Administrator (STCA) certification recommended

• Ability to travel domestically up to 25-50% of the year

• Exceptional written and verbal communication

• Strong project management skills recommended

• Ability to take ownership and act as a high performing individual contributor 

Join us and be part of a dynamic, forward-thinking team as we continue to grow and revolutionize the home and commercial services industry. 

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and mo