Customer Quality Manager (ONSITE)

Date Posted:

2025-04-28

Country:

United States of America

Location:

MA801: Marlborough, MA 1001 Boston Post Road Building 2, Marlborough, MA, 01752 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance:

DoD Clearance: Top Secret

Raytheon Company, Managed by Collins Aerospace            

We are seeking an experienced professional Customer Quality Lead (CQL) / Mission Assurance Lead (MAL) to implement and manage a Quality Assurance System and specific customer quality flow-down requirements throughout proposal and program lifecycles. You will tailor existing quality planning to administer customer and internal quality requirements for program teams and supply base. The selected individual(s) will act as the voice of the customer to independently assure mission success.

The CQL/ MAL is responsible for indirectly leading a cross-product team of Mission Assurance Engineers. Responsibilities will include supporting programs ensuring that Mission Assurance technical requirements are developed using approved development processes and procedures. The CQL/MAL must be able to work within a cross-function, matrixed organization in which there is close interaction and collaboration with Supplier Quality, Hardware Quality and various Engineering disciplines.

This position is Onsite at either our Marlborough, MA or Largo, FL sites.

What You Will Do:

• Execute Mission Assurance responsibilities as a member of a program leadership team

• Ensure programmatic and technical risks are identified, contained, and managed throughout each phase of business pursuit and program execution

• Ensure Mission Assurance engagement in engineering development, design and test requirements verification, including the transition of design to production

• Lead multi-functional teams in problem resolution and continuous improvement activities with an emphasis on six sigma, lean practices and other analytical improvement methods and tools

• Manage business and program performance utilizing predictive and proactive measures and metrics

• The ability to maintain positive relationships with program management, cross-functional program leadership, suppliers, customers and government representatives.

• Lead Mission Assurance teams in performing to expectation and mentoring individuals in talent enhancement

Qualifications You Must Have: (education, experience, skills, etc.)

• Typically required: Bachelor’s degree (typically in Science, Technology, Engineering or Mathematics (STEM)) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations OR an Advanced degree and 5 years of relevant experience
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• Application and adherence to Quality Management Systems IS0 9001 or AS9100
• Working knowledge of Industry and Government Mission Assurance Requirements and Standards
• Experience with IPDS/gating or program phasing (nonrecurring/recurring activities)
• Experience in leading or a member of risk & opportunity management, assessment, mitigation and capture
• Experience in predictive and proactive measures and metrics assessments and leading actions to improve performance or mitigate problems

Qualifications We Prefer:

• Ability to collaborate with program team members to develop practical solutions to complex problems
• Working knowledge of RCAS or a proven close- loop corrective action system
• Past or present active member or chair of Material and Failure nonconformance review boards (MRB/FRB)
• Practical knowledge of systems engineering, reliability and system safety requirements
• Experienced in Earned Value Management and Cost Account Management including EVMS Level II certification
• Strong written/verbal presentation skills
• Proficiency in Microsoft Office Word, Excel, and PowerPoint
• Either a Six Sigma Specialist or Industry Six Sigma Greenbelt Certification
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