Sr. Director, Risk and Legal Comms

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We’re hiring a Sr. Director of Global Risk Management and Legal Communications to lead internal and external communications for the two functions and their leaders’ executive visibility. Key groups across these functions include: Compliance, Fraud Prevention, Global Financial Crimes and Customer Protection, Global Legal Affairs, Government and Regulatory Relations, and more. This role manages senior professionals and requires the ability to prioritize high-impact communications work in an ever-evolving landscape. Excellent communication and relationship-management skills are required to influence and effectively communicate with a wide range of audiences, including employees, customers, regulators, policymakers, and investors.

Job Description:

We’re hiring a Sr. Director of Global Risk Management and Legal Communications to lead internal and external communications for the two functions and their leaders’ executive visibility. Key groups across these functions include: Compliance, Fraud Prevention, Global Financial Crimes and Customer Protection, Global Legal Affairs, Government and Regulatory Relations, and more. This role manages senior professionals and requires the ability to prioritize high-impact communications work in an ever-evolving landscape. Excellent communication and relationship-management skills are required to influence and effectively communicate with a wide range of audiences, including employees, customers, regulators, policymakers, and investors.

We are looking for someone who has extensive prior experience leading executive communications, and preferably working directly with executive leadership. Great candidates will be skilled in writing, presentation development, thought leadership, crisis communications, and media prep. We’re looking for someone who can capture an executive’s voice, while proactively finding creative ways to boost internal communications and external thought leadership.

This role will report to PayPal’s VP of Corporate Communications.
 

Primary Responsibilities

• Lead a team of communications professionals with the goal of protecting and elevating the PayPal business and brand with all stakeholders.
• Partner closely with the Chief Risk Officer and General Counsel to capture voice, tone, and key messaging autonomously over time.
• Work closely with the Global Risk Management and Legal leadership teams to drive internal and external communications strategies that are aligned with business objectives and audiences.
• Work with Gove