Business Operations Intern

Job Description

We are seeking a creative, engaged, and curious intern to join us this summer and support internal process improvements for scaling the Global Revenue Operations (RevOps) team. This ten-week, full-time position offers flexibility to accommodate class schedules and personal commitments. We are aiming for an early June start date and prefer someone who can commit to 40 hours per week during the summer, with 2-3 days spent working on-site at the Madison Zendesk office.

The on-site work will provide valuable opportunities for in-person engagement and collaboration, allowing you to closely interact with team members, participate in brainstorming sessions, and get hands-on experience with projects. This face-to-face interaction is crucial for fostering stronger professional relationships, enhancing communication, and creating a supportive environment for creativity and innovation. We believe that in-person collaboration will significantly contribute to your personal and professional growth, ensuring you gain the most from this internship experience.

We take pride in our ability to serve our internal and external customers through industry-leading responsiveness. As such, if you take initiative, enjoy having autonomy to move quickly, and are searching for an opportunity where you can learn about complex software transactions, process optimization, establishing best practices and the Software-as-a-Service (SaaS) industry, we’d love to hear from you. 

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.

What We’re Looking For:

• Phenomenal communication and collaboration skills, both written and verbal.

• A natural curiosity (no question too small!) and a robust personality with high levels of energy and motivation to exceed expectations.

• Able to demonstrate initiative by speaking up when identifying process improvement opportunities

• Strong analytical and problem-solving skills.

• Superior organizational skills with excellent attention to detail.

• A strong interest in business operations and process optimization.

• A professional work ethic with a technical aptitude and a desire to take ownership of projects, learn from mistakes, and have fun.

• Ability to learn quickly in a remote environment.

• A self-starter! Ability to take direction and run with it.

Key Responsibilities:

• Focus on project-based work to assist in integrating our legacy customers into our core systems from merger and acquisition activities.

• Support and execute User Acceptance Testing within our commerce-to-cash systems.

• Document system workflows and process improvements relating to quoting, billing, and provisioning processes/systems.

• Perform ad hoc analysis, respond to insight requests, and conduct data extractions to resolve critical business issues.

• Develop and maintain various help center articles and enablement materials.

• Assist in key data migrations for new system implementations and departmental initiatives.

• Assist in setting up key billing accounts to streamline future selling models.

• Support the implementation of departmental process improvement and automation initiatives within the RevOps team.

• Learn the ins and outs of key systems (Stripe, Zuora, SalesForce, CPQ, Zendesk Support).

• Gain knowledge and experience across different Corporate Services functions (Accounting, Finance, Sales, Legal).

Requirements: 

• Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or a related field.

• Strong knowledge of G-Suite and Zoom applications.

• Familiarity or prior experience with Salesforce, Zuora, or another CRM tool is preferred but not mandatory.

• Must be authorized to work in the United States.

• We prefer a qualified individual who resides in Madison, WI, or the immediate vicinity to facilitate better in-office collaboration and engagement.