Sr. Director - Brand, Creative & Content

Job Summary: 

The Senior Director of Brand, Creative & Content will be responsible for defining and driving iHerb’s global brand narrative, ensuring consistency across all touchpoints while tailoring messaging for regional resonance. This leader will oversee global storytelling, creative development, organic and influencer-driven social media, and the in-house creative studio. As a key member of the marketing leadership team, this role will balance creative excellence with performance-driven outcomes, ensuring iHerb’s brand is trusted, inspiring, and differentiated in the wellness eCommerce category.

Job Expectations:

Brand Marketing

• Lead development and execution of iHerb’s global brand strategy, including the “Why iHerb” trust platform and value-based storytelling.
• Define and protect brand positioning, voice, and visual identity across all markets, applicable for every customer and employee touchpoints (incl. iHerb.com)
• Develop target customer segments and persona, leveraging both qualitative and quantitative methods.
• Partner with Regional Marketing leaders to localize global brand initiatives for cultural and market relevance.
• Establish the measurement for and optimize brand awareness, consideration, and preference in top markets.

Content & Social Media

• Oversee all organic social media strategy and execution across platforms (Instagram, TikTok, YouTube, Facebook, LinkedIn, etc.).
• Drive influencer and creator collaborations that amplify iHerb’s brand story and drive engagement globally and regionally.
• Establish content pillars aligned with brand strategy, customer needs, and key growth campaigns.
• Foster innovation in formats (short-form video, livestreams, UGC) to maximize relevance and reach.

Creative Studio

• Lead the in-house creative team (design, video, production, copywriting) and manage external agencies as needed.
• Develop scalable processes to deliver high-quality assets for global campaigns, regional activations, and performance marketing.
• Champion design excellence and ensure creative consistency across all platforms and customer touchpoints, including UX/UI

 

Knowledge, Skills and Abilities:

Required:         

• Proven track record of building and scaling global brands with measurable impact.
• Deep expertise in social media, influencer marketing, and digital-first storytelling.
• Strong background in creative leadership, including managing in-house studios and agencies.
• Exceptional leadership and collaboration skills; ability to work across regions and functions.
• Strong analytical mindset to balance creativity with performance metrics.
• Experience working in global, cross-functional environments to align brand and creative execution without PR/communications scope.

 

Equipment Knowledge:

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Requisite knowledge of brand & creative platforms, and the latest in AI-based creative strategies and tactics.

 

Experience Requirements:

Generally requires a minimum of 12+ years of experience in brand marketing, creative leadership, or related fields within eCommerce, consumer goods, or retail.

 

Education Requirements: 

Bachelor’s Degree or related qualifications preferred.

 

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.  The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.  iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holi