Customer Service Rep - Janus

Overview

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions, recording details of inquiries, complaints, comments, actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or processing returns.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
• Order tests that could determine the causes of product malfunctions.
• Keep work area neat and clean.
• Other duties as assigned.

Qualifications

• High school degree required. Four year college degree preferred.
• One to three years previous work-related skill, knowledge, or experience.
• Intermediate computer skills required; Outlook.
• Ability to communicate by telephone in a clear and professional manner required.

 

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.