QUALITY ASSURANCE COORDINATOR

Position Number: 22100507 
County: Pulaski 
Posting End Date: 07/16/25 
DPSQA 

HIRING OFFICIAL: Crystal Coleman

                                                                                     Position is located in DHS Central Office, Little Rock.

Job Summary:

This position will review and process state and federal survey kits according to federal and state regulations. The position will be responsible for completing quality assurance on submitted surveys ensuring they meet federal and state guidelines. Prepare and send letters, forms and reports to CMS, providers and others according to the State Operations Manual and state/agency policy.

 

Preferred Qualifications:

- Active Arkansas State Board of Nursing Licensed Practical Nursing (LPN) or equivalent, or higher.

-2 or more years nursing service experience.

-Previous long-term care federal survey knowledge and inspection standards and procedures.

 

Must have skills- 

*Organized and able to present clear and concise oral and written communication through reports, recommendations.

*Critical thinking skills to review and analyze survey reports and forms and monitor program accuracy.

*Ability to prioritize workload, maintain records and adhere to critical timeframes and deadlines.

*Understanding and experience with Microsoft Office software and other data entry programs as assigned.

*Must be able to work efficiently and effectively with others, including internal and external stakeholders.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Program Operations – Quality Assurance

Classification: Quality Assurance Coordinator

Class Code: PQA01P

Pay Grade: SGS07

Salary Range: $57,351 – $84,879

Job Summary

The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

Primary Responsibilities

Create, update, and enforce quality control procedures and policies. Establish benchmarks and tracking mechanisms that support quality initiatives. Conduct regular audits, inspections, and tests across production or service-delivery environments. Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently. Serve as the liaison between operations, production, and management teams to address quality issues. Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols. Investigate product or service discrepancies, customer complaints, and operational non-compliance issues. Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework. Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management. Maintain thorough documentation regarding quality audits, process deviations, and corrective actions. Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures. Ensure that all team members are up-to-date on the latest quality and regulatory guidelines. Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements. Support internal and external inspection processes by prepa