Fraud Specialist, Customer Service (Seasonal / Work From Home)

The Seasonal Fraud Specialist reviews and researches brand website consumer orders for potential fraudulent behavior. The Specialist will investigate further if needed and recommend courses of action. The Specialist will review and respond to chargeback transactions to mitigate revenue losses due to fraudulent behaviors.

How You Will Make a Difference: 

• Investigate potential fraudulent orders and recommend course of action.  
• Research chargebacks, process paperwork, and review CyberSource rules based on findings to provide suggestions for improvement going forward.  
• Create, run and analyze system reports to manage review statistics and chargeback data.
• Maintain spreadsheets for the eCommerce teams to monitor customer contacts, cross referencing to those on the established Negative List.
• Identify, report and follow through to resolution system performance anomalies. 
• Track and report on trends with the goal of improving system performance and customer experience.  
• Point of contact for questions from eCommerce team.

Years of Related Professional Experience: 1 year of related experience preferred

Requirements: 

**Must reside in Wisconsin or North Carolina**

·       Must be at least 18 years of age 

·       Must be able to work 40 hours per week between the hours of 7:00am - 6:30pm CST

·       Strong computer skills and ability to multi-task in a fast-paced environment

·       Reliable internet and a quiet place to work without distractions

#LI-WM1

Hiring Range:

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.