Senior Clinical Applications Support Specialist

About St. Jude

There’s a reason St. Jude Children’s Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers.

Position Overview

The Senior Clinical Applications Support Specialist is responsible for providing operational, technical and training support for the Electronic Health Record (EHR) and other Clinical Applications systems utilized by St. Jude Children's Research Hospital. This position acts as a liaison between clinical staff and information services/clinical applications support teams. This position will primarily lead support for EHR users onsite, participate in rounding sessions to address EHR and technical issues, engage in workgroups to improve EHR workflows, communicate system downtimes and upgrades, and provide ongoing support and optimization for staff on application functionality.

Job Responsibilities:

• Obtains and provides knowledge transfer (KT) with various IS/Clinical Application teams for EHR support areas, application/user workflows, and IS supported systems/solutions.
• Performs proactive rounding within clinical areas and serves as an IS/Clinical Applications liaison to help identify, follow-up, resolve, and escalate issues, concerns, or needs in support of the clinical staff, nurses, and providers.
• Assists with implementation of new clinical application systems, including participation in testing of new systems as needed.
• Conducts analysis on clinician efficiency and proficiency in clinical application systems and provides proactive outreach/intervention when necessary to address areas of improvement.
• Serves as the primary contact for system related questions and issues involving the core EHR and Clinical Digital Workspace (CDWS) and other clinical applications.
• Support maintenance of computer systems and networks.
• Respond to basic customer/end-user queries within timelines.
• Assist in preparing reports and documents related to technical support (e.g. problems, resolutions, assets registers).
• Provide logistics support in coordination with third parties.
• Proactively develop deep knowledge of clinical application concepts, processes, and procedures.
• May mentor other team members.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

• High School Diploma or GED required.

Minimum Experience:

• Minimum requirement: 4+ years experience providing support around Electronic Medical Record (EHR) and other Clinical Applications.
• Registered nursing and patient care experience in an ambulatory and/or inpatient setting in a pediatric hospital is preferred.

Licensure, Registration and/or Certification Required by SJCRH Only:

• Certification in one or more Epic applications is preferred.
• Certification in A+, Network, Windows, or Apple preferred.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $29.00 - $50.50 per hour for the role of Senior Clinical Applications Support Specialist.

Explore our exceptional benefits!

St. Jude is an Equal Opportunity Employer

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