Senior Billing Operations Analyst

Join SADA as a Senior Billing Operations Analyst!

 

Your Mission

 

As a Senior Billing Operations Analyst at SADA US, you will be assisting the billing operations management process, including all activities required to deliver effective and timely customer billing. You will be a key player in the service we provide our customers. This role will set up customer billing and credit information in the ERP system and work closely with management on credit procedures. The Senior  Billing Operations Analyst is also responsible for working with customers and internal employees to send invoices and credit memos, answer customer questions, and resolve issues while maintaining a high level of customer service in all communications. This role will be supporting SADA's US-based Finance team reporting to the Director of Billing Operations.

 

Primary duties include:

• Preparing, issuing, and sending invoices
• Reviewing invoices to ensure billing accuracy
• Reviewing sales order reports to ensure the billing of all sales orders
• Reconciling invoices with balance sheet reports and resolving any discrepancies
• Receiving and processing customer payments through NetSuite 
• Communicating with our external customers and internal departments, resolving issues, and providing clarifications
• Working closely with SalesOps, Sales, Accounting, and Project Management Teams to resolve customer questions or invoice issues
• Maintaining accurate records about the customer payment status
• Investigating customer payment and billing issues as directed by the  Revenue Operations team
• Preparing reports and meeting billing deadlines
• Assisting with month-end close responsibilities related to billing 

This role is best suited for someone who is cool under pressure, highly organized, process-driven, and a critical thinker.

 

Pathway to Success 

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. Moreover, success will come from showcasing our core values in action.

#BeOneStepAhead: The candidate will be working with large volumes and varied types of orders and quotes on a daily basis and will always need to be thinking ahead in order to manage the details effectively and thrive in a changing environment.

 

Expectations

Customer Facing - You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly.

Training - Ongoing with a two-week orientation followed by a 90-day onboarding schedule. Details of the timeline can be shared.

 

Job Requirements

Required Qualifications: 

• BA/BS degree or equivalent degree in Finance, Accounting, Business, Economics, Statistics, or related quantitative field 
• 7-8 years of experience
• Proficient understanding of basic accounting theory (e.g. Accounts Receivable & Revenue)
• Intermediate to advanced level excel and established experience with vlookup, pivot tables, IF/IS formulas
• Highly organized with excellent attention to detail
• Energetic, personable, and comfortable working under tight deadlines
• Independent and self-motivated, yet willing to work within a team environment
• Not afraid to work fast and ask lots of questions
• Ability to multitask  
• Excellent communication skills (written and verbal)
• English language proficiency

Useful Qualifications:

• Master’s degree preferred
• Accounting experience
• Netsuite Experience
• High computer application literacy including ERP systems 
• Ability to learn multiple customer portals
• Understanding of sales tax procedures

About SADA

Values:  We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

1. Make Them Rave
2. Be Data Driven
3. Think One Step Ahead
4. Drive Purposeful Impact
5. Do The Right Thing

Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2021, 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year. SADA has also bee