Technical Support Representative II - Skaneateles, NY

Aquí es donde salvas y sostienes vidas

En Baxter, estamos profundamente conectados por nuestra misión. No importa tu rol en Baxter, tu trabajo tiene un impacto positivo en la gente alrededor del mundo. Sentirá un propósito en toda la organización, ya que sabemos que nuestro trabajo mejora los resultados para millones de pacientes.

Los productos y terapias de Baxter se encuentran en casi cada hospital del mundo, el clínicas y en los hogares. Por más de 85 años hemos sido pioneros en innovaciones médicas significativas que transforman el cuidado en salud.

Juntos creamos un lugar donde somos felices, exitosos y nos inspiramos mutuamente. Aquí es donde puedes hacer tu mejor trabajo.

Únete a nosotros en la intersección de salvar y sostener vidas-donde tu propósito acelera nuestra misión.

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

Are you motivated by our mission of saving and sustaining lives? This is where you use your technical knowledge to support customers experiencing software and hardware product issues!

The Technical Support Representative II position will analyze reported issues and follow troubleshooting guidelines, establish root causes, and identify resolutions. Additionally, this role will provide support to distributors and end users for Welch Allyn Physical Exam products. Through excellent verbal and/or written communications, the Technical Support Representative II will provide troubleshooting steps to help identify and resolve customer issues.

This is a full-time role follows a Monday - Friday 10:00am to 6:30pm schedule with a hybrid work model. The candidate will be on-site at the Skaneateles, NY office Tuesday, Wednesday, and Thursday, and work from home Monday and Friday.

Baxter offers dental and medical insurance, paid time off, parental leave, and more!

What You'll Be Doing:

This position requires personnel to troubleshoot medical equipment, deployed in hospitals, clinics, doctor’s offices, pharmacies, and many other sales channels. Agents primarily handle two types of issues, problems with the medical device itself or problems the medical device transferring diagnostic and/or vital sign data across the client’s network.

This position supports Baxter’s customers who operate one of the many medical devices it manufactures. This is a Tier I call center position working queue calls. This is not a typical help desk position; this group does not troubleshoot internal PC problems or standard desktop software applications.

What You'll Bring:

• High School Diploma or GED required
• 3+ years of experience; 2+ years in a customer focus role preferred
• Fluency in English
• The ability to understand and speak Spanish fluently is desirable
• Proficient keyboard and digital literacy, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications
• Knowledge of SAP and similar order management and processing system
• Numerate and accurate, particularly in relation to data integrity
• Possess a positive attitude, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
• Excellent analytical and process flow optimization skills allowing for basic trouble shooting

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Baxflex Does not apply to employees who work in manufacturing plants, distribution centers, Global Technical Services centers, and Renal Care Services (RCS) as they need to be onsite or with customers every day.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $51,200 to $70,400. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Prestaciones en Estados Unidos en Baxter (excepto Puerto Rico)

Aquí es donde tu bienestar importa. Baxter ofrece paquetes integrales de compensación y beneficios para roles elegibles. Nuestros beneficios de salud y bienestar incluyen cobertura médica y dental que comienza desde el primer día, así como cobertura de seguro de vida básica, accidentes, discap