Services Senior Specialist - Srvcs Project Management
Baker HughesAbout the role
Services Senior Specialist - Srvcs Project Management
Are you passionate about being part of a successful team?
Join Our Enterprise Software Management team!
Partner with the best
The Services Senior Specialist - Srvcs Project Management is responsible for leading the global deployment and lifecycle execution of Software as a Service (SaaS) contract. This role ensures operational excellence, customer satisfaction, and strong project governance while acting as the primary interface between customers and internal teams.
You will drive seamless SaaS delivery from deployment through sustaining phases, while identifying growth opportunities and ensuring long-term customer value realization.
As a Services Senior Specialist - Srvcs Project Management, you will be responsible for:
Leading global deployment and execution of SaaS contracts, ensuring achievement of operational KPIs and service excellence
Acting as the primary customer contact across the full project lifecycle, including deployment, issue resolution, communication, and customer satisfaction management
Developing and executing cohesive deployment strategies, ensuring strong adoption of analytics and process data integration across the SaaS lifecycle
Managing R3 handoffs, planning SaaS contracts in SAP, and owning financial accountability as the SAP “Responsible Person”
Maintaining strict scope control while identifying and managing change requests related to time, scope, and value
Ensuring on-time delivery and consistently high levels of customer satisfaction to build trust and long-term relationships
Identifying success stories, collaborating with teams to develop ROI cases, and supporting program-level value demonstration
Driving business growth by identifying new leads, service expansion, and upgrade opportunities
Proactively gathering customer insights, including satisfaction, pain points, and market intelligence
Continuously enhancing technical knowledge and collaborating with technical leaders and cross-functional teams to strengthen capabilities
Fuel your passion
To be successful in this role you will:
Have a Bachelor’s degree from an accredited university or college
Demonstrate fluency in English
Have a minimum of 5 years of experience in Project Management
Possess strong oral and written communication skills
Exhibit strong interpersonal and leadership capabilities
Demonstrate proven ability to deliver software projects on time, within scope, and within budget
Be flexible and capable of managing multiple global accounts in a fast-paced, high-pressure environment
Show agility and adaptability to new technologies and evolving business needs
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical car
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