Technical Services Analyst – Healthcare Server Systems

South Western Communications

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.


Title: Technical Services Analyst – Healthcare Server Systems Reports To: Manager of Technical Services
Class: Full-Time Type: Salaried, Exempt
Job Code: EEO Category:
Revised: 4/19/2026
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Primary Role:
Professional services role with emphasis on remote support of patient care server system deployments in healthcare facilities. Primary responsibilities for integrations on assigned projects and support calls (wireless technologies phones/pagers, location systems, electronic staffing/census, and reporting systems). Self-managed schedule to provide direct support for internal and external customers.


Responsibilities on Assigned Projects:
1. Install, configure, and maintain Rauland Responder server applications software and other healthcare systems provided by SWC in coordination with customers.
2. Install, configure, and maintain interfaces between nurse call system and other hospital systems provided by SWC or third parties (HL7 s/w, PBX, Middleware, RTLS, etc.)
3. Plan, coordinate, and implement various network components and overall systems for products provided to customers.
4. Reviews and adheres to manufacturer recommendations for deployment and support practices. As needed, collaborates with management to update SWC standards to align with industry- and manufacturer-recommended best practices.
5. Maintains the ITS Task Lists across all assigned system project deployments, and coordinates status updates with the project team on assigned projects.
6. Maintain system documentation on deployments of SWC provided networked systems (Facility Server Details, IP Spreadsheet, Bed Counts, etc.).
7. Maintains the related project documentation (daily time tracking, project plans, and task lists) across all assigned system projects and coordinates status updates with the project team on assigned projects.
8. Works as a team with project team to successfully achieve project goals while meeting deadlines for system implementation.


Systems Support Responsibilities:
9. Assist Technical Service Support to analyze and resolve network, software and integration issues using diagnostic software and/or technical troubleshooting processes for customer server deployed systems.
10. Occasionally, provide support for workflow deployment within R5 and other healthcare system configurations.
11. Takes on-call rotation for remote support with other ITS team members.


Other Responsibilities:
12. Occasionally, provide the sales team with support on a pre-sales basis, including solution review, demo systems support, and interfacing directly with customer IT Staff for technical discovery and technical documentation follow-up.
13. Abides by and enforces security policies consistent with SWC and customer standards.
14. Comply with all SWC and customer policies, including health and safety matters.
15. Other duties as required or assigned.


Accountability:
The Technical Services Analyst will be accountable to the Technical Services Manager for task completion on assigned projects and support tickets, as well as for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company.

Qualifications:
Minimum of 2 years in IT support position or related experience in information systems and technology integration. Emphasis on certifications and knowledge of specific systems: Rauland R5, RTLS (Centrak, etc.), Brekeke for telephony sip integrations. IT certificates and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus.

Required Knowledge, Abilities, Skills:

1. Goal-oriented and driven to achieve high s