Enterprise Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in the United States.

In this role, you will be responsible for driving long-term value realization and strategic partnership with enterprise customers across a portfolio of high-impact accounts. You will act as a trusted advisor, ensuring customers fully adopt and expand the use of their solutions while aligning product capabilities with evolving business goals. This position combines relationship management, commercial ownership, and strategic consulting within complex enterprise environments. You will work closely with executive stakeholders, guiding them through success planning, adoption strategies, and renewal conversations. Acting as the voice of the customer internally, you will collaborate across product, technical, and support teams to resolve challenges and improve customer outcomes. This is a high-visibility, revenue-accountable role focused on retention, expansion, and long-term customer success.