Senior Application Support Engineer

<h3>Company Description</h3><p>Founded in 2015, <a href="https://www.youtube.com/watch?v=ot6gfahIU0Q"><strong>BPCE Infogérance &amp; Technologies</strong></a> is a subsidiary of Groupe BPCE, dedicated to <strong>Infrastructures</strong>, <strong>End-User Environment</strong>, <strong>Security</strong> and <strong>Production</strong>. Driven by <strong>growth</strong>, <strong>expertise</strong>, <strong>transformation</strong> and <strong>agility</strong>, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a <strong>dynamic and enriching workplace</strong> or, as we like to name it, a real <strong>tech playground</strong>, where you’ll be able to explore a huge tech stack.</p><h3>Job Description</h3><p>The Life Insurance production team is supporting the BPCE Offers around life insurance products.  They use more than 300 applications to promote Life Insurance offers to individuals, professionals, and retail clients from banks of the BPCE Group (Banques Populaires, Caisse d’Epargne, Bred…).  <br/> The team is in charge of applications deployed in BP and CE agencies as well as end-user, backoffice and business applications to provide life, retirement, wealth transfer and death insurance products. This perimeter is required to provide 24/7 support due to its online digital banking activities and the execution of CFT’s control/maintenance and night tasks. </p><p>These platforms run mainly on Linux system, Windows OS and public Cloud IAAS/PAAS such as Azure, AWS and GCP. Most applications are based on a third-party web architecture with Jboss/IBM HTTP Server, Tomcat and PHP with several database Oracle Exadata, mysql and sqlserver. </p><p>The ODS and Datawharehouse are built with Informatica ETL and used by several reporting tools suc SAS, IBM Cognos, SAS, PowerBI or Data Labs on GCP. All Installations are made with devops mindset with XLDeploy/XLRelease for continuous delivery and release management we also help dev teams to use build tools like Jenkins, artifactory, bitbucket. <br/> <br/> We are looking for a Senior Application Support Engineer in WEB Application to work within our Dev application support team. As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups. </p><p><strong>Missions: </strong></p><ul><li><p>Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions  </p></li><li><p>Ensure the availability of technical resources</p></li><li><p>Analyze and correct incidents in levels 2 and 3  </p></li><li><p>Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams  </p></li><li>Implement technical resolution solutions of incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions. </li><li>Maintain information system applications in operational condition for quality, productivity and security. </li><li>Analyze the operational risks and customer impacts of its area of responsibility</li><li> Ensure the management of environments (definition of needs, validation of development and acceptance environments, monitoring)  </li><li>Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering of implementation and guaranteeing the required level of quality). </li><li>Participate in defining usability requirements in their area of responsibility and, where necessary, interface experts in other areas and manage interactions with suppliers. </li><li>Define standards and rules for sound management of operating systems and systematically check their application (IT security, quality, etc.). </li><li>Contribute to reliability, securing and optimising security in its area of responsibility  </li><li>Offering innovative solutions to improve the performance of its area of activity  </li><li>Ensuring the right level of service quality in line with the requirements of service contracts (SLA) in their area of responsibility </li><li>Specificities for integration activities  </li><li>Participate in the design and/or choice of solutions (or software package)  </li><li>Participate in the production of information system evolutions  </li><li>Establish operational preparation files, manufacture or evolve components, test them individually and ensure that the results comply with the technical specifications  </li><li>Integrate the solution or the hardware and/or cor