Assistant Manager (04375) 2065 W Power Plant Pkwy

Company Description

MAKE GREAT PIZZA — AND MORE — POSSIBLE 

Be a part of the world's #1 Pizza company and watch your career grow! 

Job Description

SUMMARY: The Assistant Manager is responsible for all things that happen during the shift.  This includes cost controls, inventory control, cash control, and customer relations.   

Shift: Full Time

Salary: $17.50 per hour

RESPONSIBILITIES  

(40%) Manage Store Operations and Drive Results  

• Comply with and manage any applicable local food safety requirements for certification of the team 

• Inspect and correct store cleanliness and image issues 

• Delegate regular or routine tasks (i.e. prepping food, cleaning/sanitation, stocking boxes, etc.) 

• Prep the store at closing so it’s ready for opening 

• Manage, communicate, and improve service times during a shift 

• Complete inventory process correctly when needed 

• Serve as manager-in-charge for opening and closing shifts with support from GM or AGM 

• Assists with making schedules 

• Perform quality checks on all orders to ensure product meets standard 

(20%) Build an Effective Team  

• Partner with your AGM and GM to create a positive environment in the store 

• Support the onboarding process for candidates and new team members 

• Answer basic questions about career paths at Domino’s 

• Train staff on various team member tasks 

• Recognize and correct behaviors that violate policy 

• Set consistent expectations and hold others accountable to them 

(20%) Provide Best in Class Customer Service  

• Build relationships with new and frequent customers 

• Review and respond to customer feedback 

• Understand menu items and describe the products to customers when needed  

• Monitor team performance from a customer’s point of view 

• Coach the team on upselling orders 

• Ensure the team remains in proper image throughout the duration of the shift 

• Drive service results and address areas of opportunity 

(10%) Maintain Food Safety and Team Member Safety 

• Promote team member safety inside and outside of the store by consistently communicating the importance of safety 

• Ensure team members are completing required training in a timely manner 

• Execute correct procedures for safety and security incidents 

• Promote delivery expert safety by assisting with call backs, ensure drivers use lock boxes, and following safe delivery protocols 

• Take responsibility for watching, preventing and reacting to any shortages in the store 

(10%) Operate and Troubleshoot Technology  

• Introduce or train on new technology with support from an AGM or GM 

• Check, operate, and troubleshoot systems as directed by an AGM or GM 

• Leverage recommended operations technology to complete and track routines

Qualifications

• Prior experience in a management role or similar experience preferred 

• Prior experience in a customer service or applicable role preferred  

• Demonstrated ability to lead by example and ensure accountability from team 

• Ability to problem solve and resolve customer concerns and/or complaints  

• Proven ability to work as a part of a team to achieve a common goal 

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator) 

• Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed 

• Must embody Domino’s Values; Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together 

Additional Information

PHYSICAL REQUIREMENTS 

Standing: 

• Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". 

Walking: 

• For short distances for short durations 

Sitting: 

• Paperwork is normally completed in an office at a desk or table