Senior Product Manager, Member Experience

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for an experienced Senior Product Manager to lead critical initiatives in support of enhancing & extending our member experience. You will be responsible for developing and executing on your team’s roadmap in partnership with cross-functional partners across the business. 

What you’ll be doing:

Contribute to our mission to eliminate every barrier to mental healthcare for our members

• Work with the leadership team and wider Product org to set strategy within your team’s scope and act as the subject matter expert within that scope for the organization
• Define, own, and socialize a data-driven roadmap that balances user & business needs with technical decisions and constraints
• Lead and engage a cross-functional team of engineers, designers, subject matter experts, and data scientists to deliver high-impact products.
• Develop goals and associated KPIs to understand the impact of your team’s work and iterate on launches, in partnership with Data Science 
• Develop deep relationships with cross-functional partners (design, engineering, data science, operations, sales, marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute and launch valuable and high-quality experiences across both web and mobile platforms 
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive 
• Partner closely with Go-to-Market to develop product positioning and ensure cross-functional awareness for product changes

What success looks like in this role:

• Continuously enhance our member experience and deliver value for our members, customers, and business
• Build trusting relationships with cross-functional teams
• Deliver market-leading customer & member satisfaction, usability, and outcomes
• Exceed business objectives

What we expect from you: 

• 5+ years of consumer-facing product management experience across web and mobile apps; some AI and/or personalization experience strongly preferred.
• Self-starter with bias to action, comfort with ambiguity, and orientation towards business outcomes
• Proven track record of delivering successful products, ideally in a startup or fast-paced environment.
• Excellent analytical, decision-making, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to communicate complex concepts clearly and persuasively across different audiences.
• Experience working with cross-functional teams in a collaborative environment.
• Familiarity with agile development methodologies and user-centered design principles.

Preferred qualifications:

• Healthcare / health tech or benefits tech experience
• AI / ML / personalization experience
• Hyperg