Customer Support Sales Manager

JOB TITLE:        Customer Support Inside Sales Representative

 

REPORTS TO:   Sales Team Leader

 

PROGNOST SYSTEMS DESCRIOTION:

Internationally, PROGNOST Systems is the No. 1 partner for companies who strive to ensure safe, reliable, and economic operation of their rotating equipment.  PROGNOST Systems offers machinery protection and condition monitoring systems as well as diagnostic services based on over 25 years of experience recording, analyzing, and interpreting continuous high-resolution data for rotating equipment.  PROGNOST Systems supplies systems for reciprocating compressors, centrifugal machine, and gear boxes.

 

JOB SUMMARY:

The Customer Support Inside Sales Representative’s primary responsibility is to manage the sales communication and quotation population of the company’s services within a defined geographic area and ensuring the consistent, profitable growth in service revenue through positive planning and efficient time management. Supports objectives, strategies and action plans to improve short- and long-term sales and earnings. Secondary responsibilities include the support of marketing activities such as social media and trade shows. Travel is not required but might become optional.

EDUCATIONAL REQUIREMENTS:

A university degree in marketing or business studies; or a minimum of five years of related experience or training in sales or service of condition monitoring of industrial rotating equipment; or the equivalent combination of formal education and experience is preferrable.

 

PREREQUISITES:

• A technical background, ideally with experience in rotating equipment in heavy industrial markets (pumps, compressors, etc.) or instrumentation

• Capability to present, explain and develop complex solutions in team with customer and agents

• Previous experience in a sales related role is preferred; but is not prerequisite

• Demonstrated experience as a “people person” with an outgoing personality and attitude

• Ability to create / generate inquiries during presentation meetings combined with consistent follow up with agents to generate new business

• Has developed successful client/vendor relationships

• Has demonstrated exceptional problem-solving skills

• Proven excellence in customer service

• Working knowledge of email, word processing, spreadsheet, and database software

• Strong and thorough communication skills in writing and verbal presentation

• Strong time management and organizational skills

• A valid driver’s license, use of a dependable transportation, and a certificate of insurance

• Hold a valid passport or have the ability to obtain a valid passport

• Capable of lifting heavy objects, up to 50 pounds, on a periodic basis

 

DUTIES AND RESPONSIBILITES:

 

Services Sales/Revenue

• Identifies business opportunities within established customer base by identifying prospects; researching and analyzing sales of services options
• Sells services (and products) by establishing contact and presenting PROGNOST’s capabilities to prospects; recommending solutions to contacts that resolve current issues
• Identify and develop growth opportunities within existing client sites and affiliates
• Strengthen relationships with existing customer base through proactive visits providing service recommendations and product support
• Attend technical expositions to promote services and products, and develop new customers through presentations and follow-up
• Works closely with Customer Support personnel to ensure quotation accuracy
• Assists with developing specific plans to ensure revenue growth in Customer Support department

 

Customer Satisfaction

• Ensure superior customer satisfaction and overall success via regular contact

• Direct customer concerns to appropriate Customer Support personnel to assist with maintaining overall customer satisfaction with installed products

• Maintain a successful client relationship and bring concerns to the Sales Team Leader

 

General

• Maintain sales files in CRM database

• Provide telephone and email support for clients as needed

• Maintain a clean and organized work environment

• Keep a record of notes from team and customer meetings throughout the sales cycle

• Participate in committees, events, and other growth experiences (professional organizations, client community work, etc.)

 

The above are the Customer Support