Patient Services Coordinator

Why NWHSU?

When you join NWHSU you're not simply doing a job, you're making a difference. You'll see passion for our mission, our work, and our future growth opportunities all around you. Culture is extremely important to us. We're a small enough organization that you'll get to know everyone, have a voice, make an impact, and feel the enthusiasm of everyone you work with. Yet we're large enough to offer exceptional benefits including a university contribution to our 403(b), generous PTO and a flexible environment. It's an ideal blend and a superb organization to expand your career.

What can you expect?

• Our goal? Preparing the next generation of healthcare professionals to deliver and advance healthcare.
• Every role and individual contributes to our success. No matter what department you work in, you'll see passion for our work and respect for one another.
• Belonging is important to us - we all bring different backgrounds, perspectives, and value to the organization. And that makes us stronger.
• We're committed and engaged. You'll see that in every meeting, every discussion and everything we do. It shows and we're proud of it.
• We don't simply say we have a team environment - we live it. Your ideas and suggestions matter. We listen to one another and when something makes sense, we do it.
• We've still got that entrepreneurial spirit, even though we've been around for 80+ years. And we like that.
• We build in flexibility in roles whenever we can. We work in a hybrid environment. Each manager works with their team members to ensure there is a healthy work-life balance.
• Your personal and professional work opportunities are important to us - we provide these benefits so you can continue to excel in your career.

Position Information: NWHSU is seeking a motivated and passionate individual to join our clinic team as a Patient Services Coordinator. This individual will be the first point of contact to our patients and will be responsible for creating a welcoming environment and ensuring that patient's expectations are exceeded through exemplary customer service. The ideal candidate possesses excellent communication skills, attention to detail, and enjoys working collaboratively within a team.

This is a full-time, benefits eligible position working 40 hours per week. Standard clinic hours are between 7:00am-5:30pm. Scheduled hours may vary slightly per trimester.

Work Location: Bloomington, MN in person

Duties:

• Registering and scheduling patients
• Answering, screening, and responding to phone calls/emails
• Checking patients in/out for appointments
• Processing patient payment and ensuring all necessary paperwork and forms are completed
• Fielding questions from providers, patients and interns in an appropriate and timely manner
• Balance and settle daily billing batches
• Assist with opening and closing procedures
• Assist with various day to day operations
• Sending/receiving/uploading electronic forms into the EMR

What do you need to have?

We are looking for a positive, motivated upbeat person who has attention to detail and exceptional customer service skills. We are looking for someone who is a team player with a can-do attitude.

• High School Diploma/GED, required
• Bachelor's degree, preferred
• Previous experience working with an electronic medical record (EMR) and practice management system
• Microsoft office experience, preferred
• Knowledge of insurance and healthcare, preferred

Does this sound like the type of role you could excel in? Where your background and experience may contribute to the growth of our organization? A role where you can add your passion and enthusiasm, and make a difference? If you believe you have the education and experience to meet the qualifications for this role, we'd value talking to you. Non-traditional backgrounds are welcome.

Our Benefits:

NWHSU is proud to offer a comprehensive benefits package to meet your current needs and anticipate your future needs. Our generous time away helps you enjoy a healthy work life rhythm.

• Paid Time Off (earn 20 days per year)
• Holiday (17 days)
• 403(b) Plan
• Medical, dental, vision
• Discounted and free on-site clinic services for you and your family
• Flexible Spending Accounts
• Short-term and long-term disability
• Life insurance
• EAP and other wellness benefits
• Tuition Reimbursement for external programs
• Tuition Reduction for internal programs (includes family members)
• Employee discount at our campus store
• On-site fitness center