Operations Manager District I

Job Description:

POSITION SUMMARY:  The Operations Manager - District is responsible for managing the daily operations of a district office, which may include managing customer and technical service personnel to achieve short and mid-term financial and operating objectives.  The Operations Manager - District is responsible for establishing the strategic direction of the district team, ensuring that the delivery of equipment and services exceed customer expectations, and for managing performance to achieve revenue growth and budget expectations.

PRIMARY DUTIES AND RESPONSIBILITIES

Operations Manager – District I

REQUIRED EXPERIENCE

Education, certifications, years/type of job experience. Differentiate “required” from “preferred” where applicable.

• 3 years management experience
• Prefer healthcare, hospital industry, medical equipment, sales and services
• Bachelor’s degree preferred or equivalent work experience
• Healthcare experience preferred
• Business and financial management expertise to assist with contract management and account margin maintenance
• Profit and Loss (P&L) statement and budget management experience
• Demonstrated computer literacy
• Willingness to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required
• Travel up to 10-25%
• Valid driver’s license

REQUIRED SKILLS & ABILITIES

Knowledge, characteristics, technical skills, physical requirements

Create Alignment and Accountability

Establishes clear goals that align a unit’s efforts with the organization’s goals; ensures synergies between people, processes, and strategies to drive flawless execution of business objectives.

• Delegate decision-making authority and talk responsibilities to ensure flawless execution of business strategies.
• Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals.
• Build a cohesive work group by clarifying accountabilities, involving the group in decisions, and providing resources to execute business strategies.

Engage Employees

Creates a work environment in which employees become compelled to commit to their organization and its bottom line and feel pride and job ownership.

• Build employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support.
• Delegate decision-making authority and task responsibility to employees to maximize their job ownership and commitment to outcomes.
• Provide timely guidance and feedback to help others excel so they become more committed to their jobs and the organization.

Create a Customer Service Culture

Leads the implementation of new processes, activities and culture that enhances the customer experience; ensures that associates live a customer focused culture day to day.

• Make customer satisfaction the primary focus when implementing new processes, activities and culture.
• Encourage the implementation and acceptance of new, customer focused processes, activities and culture.
• Set high standards and accountability for customer satisfaction.

Drive Performance

Gets results personally and from work groups; sets performance expectations and holds people accountable for getting results.

• Provide timely guidance and feedback to help others excel
• Establish performance objectives and development plans, track performance, and evaluate progress toward goals.
• Work tenaciously toward stretch goals for personal and group performance.
• Partners with Account Executives to increase district revenue.
• Partner with internal teams to promote revenue growth, cost containment and operational excellence.

Finance, Product & Industry Knowledge

Understands and can appropriately apply knowledge of product and service offerings.

• Demonstrate in-depth knowledge of product and service offerings.
• Demonstrate financial acumen and a robust understanding of financial analysis and communication.
• Understand billing processes and assists with account receivable collections.
• Use insight into market drivers to capitalize on key business opportunities that will create business opportunities
• Demonstrates knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers, and medical equipment manufacturers.
• Recognizes professional trends and business situations that present opportunities.

Continuous Improvement

Emphasis on constantly improving processes, products,